Client Service Analyst, AS

Deutsche Bank AG; Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Leave policy

Parental leave

Childcare assistance

Certifications sponsorship

Employee assistance program

Hospitalization insurance

Term life insurance

Health screening

Job summary

Deutsche Bank AG in Ahmedabad, India, seeks a Client Service Analyst to support trade processing, transaction management, and compliance across front, middle, and back-office teams.

The role involves handling client queries, ensuring timely booking/settlement, monitoring SLAs, and contributing to regulatory reporting. Candidates should have 4–6 years in Trade/Treasury operations, strong MS Excel skills, and excellent English communication.

Qualifications

• Graduation is the minimum qualification.
• 4–6 years of experience in Trade Operations, Treasury Operations, Banking Operations, or related field.
• Understanding of trade lifecycle, settlements, payments, and reconciliations.
• Proficiency in MS Excel and reporting tools.
• Excellent English communication and professional presentation.

Responsibilities

• Process and monitor trade transactions across various financial products.
• Ensure accurate booking, validation, and settlement of trades within agreed timelines.
• Investigate and resolve trade breaks, exceptions, and reconciliation issues.
• Coordinate with internal teams, counterparties, and clients for transaction-related queries.
• Monitor daily trade queues and ensure adherence to service level agreements (SLAs).
• Prepare and maintain trade reports, MIS, and operational dashboards.
• Support regulatory reporting and compliance requirements.
• Perform periodic reviews and quality checks to ensure data accuracy.
• Participate in process improvement initiatives and automation projects.
• Maintain proper documentation and ensure adherence to internal policies and control standards.

Skills

MS Excel

English communication

Trade operations

Attention to detail

Time management

Education

Graduation (Bachelor’s)

Tools

SWIFT messaging

Banking systems

Trade processing platforms

Job description

Position Overview

Job Title: Client Service Analyst

Corporate Title: Associate

Location: Ahmadabad, India

Role Description

Client Service to support trade processing, transaction management, and operational activities. The candidate will be responsible for ensuring timely and accurate execution of trade-related transactions, maintaining regulatory compliance, and supporting stakeholders across front, middle, and back-office functions.

• Liaising with clients and supporting their transaction related queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks

Your Key Responsibilities

• Process and monitor trade transactions across various financial products.
• Ensure accurate booking, validation, and settlement of trades within agreed timelines.
• Investigate and resolve trade breaks, exceptions, and reconciliation issues.
• Coordinate with internal teams, counterparties, and clients for transaction-related queries.
• Monitor daily trade queues and ensure adherence to service level agreements (SLAs).
• Prepare and maintain trade reports, MIS, and operational dashboards.
• Support regulatory reporting and compliance requirements.
• Perform periodic reviews and quality checks to ensure data accuracy.
• Participate in process improvement initiatives and automation projects.
• Maintain proper documentation and ensure adherence to internal policies and control standards.

Your Skills And Experience

• Minimum qualification required is Graduation.
• Minimum Exp should be 4 to 6 years experience in Trade Operations, Treasury Operations, Banking Operations, or a related field.
• Understanding of trade lifecycle, settlements, payments, and reconciliations.
• Proficiency in MS Excel and reporting tools.
• Candidate should have excellent communication in English and well groomed.

Preferred Skills

• Knowledge of SWIFT messages, remittances, trade finance, foreign exchange, or treasury products.
• Experience with banking systems and trade processing platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and operational risk awareness.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How We’ll Support You

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

What We’ll Offer You

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.