Client Service Analyst

JPMorgan Chase & Co.; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

JPMorgan Chase & Co. in Mumbai is seeking a Client Service Delivery Analyst to provide exceptional client support by handling inquiries, processing transactions, and troubleshooting issues end to end.

You will apply product knowledge to resolve concerns and connect clients to relevant services. Collaborating with internal stakeholders, you will manage change, reduce friction, and uphold fraud prevention practices while planning daily work to meet quality and client-experience targets, leveraging

Qualifications

• Apply working knowledge or equivalent expertise in customer service operations, including transaction processing and issue resolution.
• Build productive working relationships with internal stakeholders to support mutually beneficial outcomes.
• Use problem-solving techniques to identify root causes and implement practical resolutions that improve operational efficiency.
• Communicate clearly and professionally when handling inquiries, documenting actions, and coordinating next steps.

Responsibilities

• Process client transactions accurately and efficiently while applying product and service knowledge.
• Resolve client inquiries and service issues using operating procedures and structured troubleshooting.
• Identify opportunities to connect clients to relevant services based on stated needs and observed patterns.
• Collaborate with internal stakeholders to drive timely outcomes and strengthen service delivery.
• Participate in end-to-end change management activities to influence adoption and reduce stakeholder impact.
• Mitigate service conflicts by aligning expectations, communicating clearly, and escalating appropriately.
• Maintain awareness of fraud prevention practices while handling client requests and transactions.
• Plan daily work to meet operational objectives, quality standards, and client experience expectations.
• Utilize digital tools and process automation concepts to reduce manual effort and improve accuracy.

Skills

Customer service

Transaction processing

Issue resolution

Communication

Job description

Make your mark improving operational excellence while delivering exceptional client experiences and growing your skills in digital tools and process automation.

As a Client Service Delivery Analyst within service center operations, you will deliver exceptional client support by addressing inquiries, processing transactions, and troubleshooting issues end to end. You will apply product and service knowledge to resolve concerns, enhance relationships, and identify opportunities to connect clients to relevant services. You will partner with internal stakeholders to manage change, reduce friction, and maintain strong awareness of fraud prevention practices.

Job Responsibilities:

• Process client transactions accurately and efficiently while applying product and service knowledge.
• Resolve client inquiries and service issues using operating procedures and structured troubleshooting.
• Identify opportunities to connect clients to relevant services based on stated needs and observed patterns.
• Collaborate with internal stakeholders to drive timely outcomes and strengthen service delivery.
• Participate in end-to-end change management activities to influence adoption and reduce stakeholder impact.
• Mitigate service conflicts by aligning expectations, communicating clearly, and escalating appropriately.
• Maintain awareness of fraud prevention practices while handling client requests and transactions.
• Plan daily work to meet operational objectives, quality standards, and client experience expectations.
• Utilize digital tools and process automation concepts to reduce manual effort and improve accuracy.

Required qualifications, skills, and capabilities:

• Apply working knowledge or equivalent expertise in customer service operations, including transaction processing and issue resolution.
• Build productive working relationships with internal stakeholders to support mutually beneficial outcomes.
• Use problem-solving techniques to identify root causes and implement practical resolutions that improve operational efficiency.
• Communicate clearly and professionally when handling inquiries, documenting actions, and coordinating next steps.

Preferred qualifications, skills, and capabilities:

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Leverage artificial intelligence-enabled and automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Drive continuous improvement initiatives that strengthen service quality and client experience outcomes.
• Apply cultural intelligence and data and technology literacy to engage diverse clients and support innovative solutions.
• Maintain working knowledge of cybersecurity best practices to help protect client data and support informed decision-making through quantitative reporting.