Client Service Analyst

Aumni; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase in Mumbai seeks a Client Service Analyst for the Custody Client Facing Team. You will support query management and daily workflow controls to ensure timely, accurate service delivery, coordinating end-to-end processing across trades, cash, FX, corporate actions, and income events while maintaining strong risk practices.

You will partner with stakeholders to improve procedures and reporting that enhance client satisfaction and operational excellence.

Qualifications

• Demonstrate operational subject matter expertise in settlements, trade support, cash, asset servicing, reconciliation, risk and control, and custody.
• Learn an ongoing stream of new markets, products, and processes.
• Apply risk and control discipline to prioritize workloads and meet critical deadlines.
• Communicate confidently across written and verbal channels with internal partners and external clients.
• Drive process improvements by reviewing workflows and implementing practical enhancements.
• Hold a bachelor’s degree or equivalent qualification.
• Use Microsoft Office applications including Word, Excel, Access, and Outlook.

Responsibilities

• Manage end-to-end lifecycle processing for trades, cash, foreign exchange, corporate actions, and income events.
• Control daily operational workflows within the custody client-facing team to ensure timely, accurate execution.
• Optimize team capacity through resource planning, training coverage, and succession planning support.
• Complete daily controls and sign-offs, including client inquiry resolution, cash and stock break management, event management, and required metrics production.
• Communicate strategic and regulatory updates to relevant stakeholders to support awareness and execution readiness.
• Review and refresh standard operating procedures to align with new policies and ongoing risk management activities.
• Contribute to the strategic development of global custody products and the evolution of the client-facing operating model.

Skills

Custody operations

Trade support

Risk & controls

MS Office

Stakeholder communication

Process improvement

AI analytics tools

Education

Bachelor’s degree

Tools

AI analytics tools

Job description

Make your mark in Commercial Investment Banking custody—grow your skills in a client-facing team committed to diversity, inclusion and opportunity.

As a Client Service Analyst in Custody Client Facing Team, you will support query management and daily workflow controls to ensure timely, accurate service delivery. You will coordinate end-to-end processing across trades, cash, foreign exchange, corporate actions, and income events while maintaining strong risk and control practices. You will partner with stakeholders to improve procedures and reporting that enhances client satisfaction and operational excellence.

Job Responsibilities:

• Manage end-to-end lifecycle processing for trades, cash, foreign exchange, corporate actions, and income events
• Control daily operational workflows within the custody client-facing team to ensure timely, accurate execution
• Optimize team capacity through resource planning, training coverage, and succession planning support
• Complete daily controls and sign-offs, including client inquiry resolution, cash and stock break management, event management, and required metrics production
• Communicate strategic and regulatory updates to relevant stakeholders to support awareness and execution readiness
• Review and refresh standard operating procedures to align with new policies and ongoing risk management activities
• Contribute to the strategic development of global custody products and the evolution of the client-facing operating model

Required qualifications, skills, and capabilities:

• Demonstrate operational subject matter expertise in settlements, trade support, cash, asset servicing, reconciliation, risk and control, and custody
• Learn an ongoing stream of new markets, products, and processes
• Apply risk and control discipline to prioritize workloads and meet critical deadlines
• Communicate confidently across written and verbal channels with internal partners and external clients
• Drive process improvements by reviewing workflows and implementing practical enhancements
• Hold a bachelor’s degree or equivalent qualification
• Use Microsoft Office applications including Word, Excel, Access, and Outlook

Preferred qualifications, skills, and capabilities:

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Oversee custody workflows and client queries to deliver precise, controlled service that strengthens client trust.