Client Server Software Analyst

Global Payments; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Global Payments is looking for an experienced Application Support Engineer to join their team in Pune District, India. This role involves providing L2 support for the Boarding & Servicing application portfolio, handling daily ITSM ticketing, troubleshooting application issues, and ensuring effective communication across various IT functions.

The ideal candidate will have 1-2 years of experience, a bachelor’s degree in computer science, and strong knowledge of Windows Server, SQL Server, and IIS.

The position requires strong problem-solving skills and the ability to work in a fast-paced environment while covering a 24x7 support function.

Qualifications

• Overall experience of 1-2 years required.
• Ability to debug and analyze application logs.
• Strong investigative and problem-solving skills.

Responsibilities

• Provide day-to-day L2 support for Boarding & Servicing applications.
• Identify and resolve application issues.
• Coordinate with other IT functions across locations.

Skills

Windows Server

SQL Server

IIS knowledge

Scripting languages

Cloud platform knowledge (GCP preferred)

Understanding of ITSM/ITIL

Problem-solving skills

Education

Bachelor’s degree in computer science or related discipline

Job description

Global Payments is seeking an experienced Application Support Engineer to provide L2 support for its Boarding & Servicing application portfolio.

Key Applicant Requirements (Skills/Knowledge/Experience/Qualifications)

• Overall experience of 1-2 years
• Practical experience of Windows Server, SQL Server, IIS and networking
• Very in-depth knowledge to troubleshoot IIS related issues
• Ability to debug and analyze windows, web server and application logs
• Proficient knowledge on one or more scripting languages
• Knowledge of any cloud platform is good to have (GCP preferred)
• General understanding of Web Application, Web Servers, Web Technologies
• Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems
• Ability to troubleshoot and resolve application issues
• Open to changes and innovation & continuously learn and adopt new skills
• Strong investigative and problem-solverskills
• Bachelor’s degree in computer science or related discipline

Key Position Details (Responsibilities)

• Day to day ITSM ticketing, triage, and L2 technical support for Boarding & Servicing application portfolio
• Identify recurring problems, work with team to identify root cause, plan and execute steps to eliminate reoccurrences
• Deployment of application releases, patches, requests, and customizations
• Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution
• Coordinate with other IT functions and peers across locations and time zones
• Triage issues with Windows Engineers, DBA, and Network Engineers
• Perform daily activities and operations of application support team
• Create and update documentation to share new methods and knowledge around troubleshooting
• Provide technical direction and training to more junior Application Support Engineers
• Cover 24x7 support function: 24x5 from office & 24xWeekend on-call

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation or gender identity.