L1/L2 Application Support - Payments Domain

Tech Mahindra; Pune District, Bengaluru, Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tech Mahindra is seeking an experienced L2 Application Support Engineer to support a Global Payments platform. The role focuses on ensuring availability, stability, and performance of business-critical payment applications in a 24x7 production environment.

You will monitor systems, investigate payment processing issues, work with databases and middleware, and collaborate with global technology and business teams to resolve incidents and continuously improve operations.

Qualifications

• Experience supporting Global Payments or payment processing platforms.
• Strong SQL and data analysis skills for issue investigation.
• Exposure to 24x7 production operations and incident management.
• Familiarity with regulatory compliance and AML/sanctions screening is a plus.

Responsibilities

• Provide Level 2 production support for Global Payments applications.
• Monitor production systems, payment transactions, and critical services.
• Investigate and resolve payment processing issues, failures, delays, and exceptions.
• Perform incident triage, root cause analysis, and problem management.
• Execute SQL queries for investigation and validation.
• Collaborate with Dev, Infra, Middleware, DB, and Business teams to resolve incidents.
• Participate in major incident management, on-call, and release validation.
• Maintain runbooks and knowledge articles; identify automation opportunities.

Tools

Oracle

PostgreSQL

SQL Server

DB2

IBM MQ

Kafka

JMS

REST

SOAP

Splunk

Dynatrace

AppDynamics

ELK

Grafana

Kibana

Control-M

AutoSys

ServiceNow

Jira

Shell Scripting

Python

PowerShell

Cloud platforms (AWS, Azure, GCP)

CI/CD

Jenkins

Git

Docker

Kubernetes

Job description

L2 Application Support Engineer Global Payments Production Support

We are seeking an experienced L2 Application Support Engineer to support a Global Payments platform. The candidate will be responsible for ensuring the availability, stability, and performance of business-critical payment applications while providing timely incident resolution and operational support in a 24x7 production environment.

The ideal candidate will have experience supporting payment processing applications, troubleshooting production issues, working with databases and middleware technologies, and collaborating with global technology and business teams.

Key Responsibilities

• Provide Level 2 production support for Global Payments applications.
• Monitor production systems, payment transactions, and critical business services.
• Investigate and resolve payment processing issues, transaction failures, delays, and exceptions.
• Perform incident triage, troubleshooting, root cause analysis (RCA), and problem management activities.
• Execute SQL queries for issue investigation, validation, and data analysis.
• Monitor application health, batch processing, and payment settlements.
• Collaborate with Development, Infrastructure, Middleware, Database, and Business teams to resolve production incidents.
• Participate in major incident management, on-call support, and release validation activities.
• Maintain operational documentation, runbooks, and knowledge articles.
• Identify opportunities for automation and continuous service improvement.

Required Domain Knowledge

• Global Payments & Payment Processing
• SWIFT MT/MX & ISO 20022
• Cross-Border Payments
• ACH, RTGS, SEPA, Fedwire, CHAPS, Faster Payments
• Payment Exceptions, Investigations, and Reconciliation
• Regulatory Compliance, AML, and Sanctions Screening

Technical Skills

• Platforms & Databases
• Linux / Unix
• Oracle, PostgreSQL, SQL Server, DB2
• Strong SQL and data analysis skills
• Middleware & APIs
• IBM MQ, Kafka, JMS
• REST and SOAP Services
• Monitoring & Support Tools
• Splunk, Dynatrace, AppDynamics, ELK, Grafana, Kibana
• Control-M, AutoSys
• ServiceNow, Jira
• Scripting & Automation
• Shell Scripting
• Python
• PowerShell
• Cloud platforms (AWS, Azure, GCP)
• CI/CD and DevOps practices
• Jenkins, Git
• Docker, Kubernetes
• Production support automation and observability tools

Desired Experience

• 48 years of Application Production Support experience.
• 3+ years supporting Banking, Payments, or Financial Services applications.
• Experience supporting high-availability, mission-critical production systems.
• Exposure to global support models and 24x7 operations.
• Experience working in regulated banking environments.