Client Satisfaction Associate

Meazure Learning; India; Remote; INR 400,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Remote and hybrid first organization

Great working environment

Company provided equipment

Job summary

Meazure Learning is seeking a Client Satisfaction Associate to deliver top-tier support by phone, email and tickets for clients, proctors and candidates. You will manage CS queues, assist with eligibility, registration, data entry and account support, while cross-training across accounts to ensure coverage.

Role requires bilingual English/French, strong technical skills with MS Office and web-based tools, excellent problem-solving, and professional communication in a collaborative, remote India

Qualifications

• Bi-lingual English/French is required.
• Strong technical skills with MS Office, web-based apps and browsers/OS basics.
• Excellent problem-solving abilities and timely issue resolution.
• Professional written, oral and interpersonal communication.
• Teamwork and collaboration across the CS team.

Responsibilities

• Manages incoming calls, tickets, and emails to the CS queue.
• Assist with eligibility review, registration, data entry and account support.
• Cross-trains on other accounts to support the team.
• Provide prompt technical and administrative support to clients, proctors, and candidates.
• Correspond with clients and candidates by phone, tickets and email promptly.
• Process scheduling and registration forms including eligibility review.
• Coordinate CS projects within deadlines.
• Solicit client feedback to improve service.
• Respond to requests for service.

Skills

Bi-lingual English/French

Microsoft Office

Database software

Word Processing

Web-based applications

Problem solving

Written and verbal communication

Teamwork

Tools

MS Office

Database software

Job description

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test‑takers and reshape the education technology landscape by working toward one vision:

“To provide life‑long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role:

As a Client Satisfaction Associate, you will lead and provide exemplary customer service support via telephone, email, and ticketing support for clients, proctors, and candidates.

The Responsibilities:

• Manages incoming calls, tickets, and emails to the Client Satisfaction (CS) queue.
• Works with team members within the CS team to assist with eligibility review, registration, data entry, application processing, and account support to candidates and clients.
• Cross-trains on other and/or all accounts to support team members.
• Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems.
• Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner.
• Processes scheduling and registration forms, including eligibility review as necessary.
• Coordinates/manages CS projects within deadline.
• Solicits client feedback to improve service.
• Responds to requests for service.

Additional Position Information:

• Remote India Opportunity
• Core Hours: Rotational Shift
• Core Days Worked: To be determined

The Desired Attributes:

• Bi-lingual (English/French) is required.
• Strong technical skills - working knowledge of Database software and Word Processing software; proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems.
• Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
• Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.

The Benefits:

• Competitive Salary
• Professional development
• Remote and hybrid first organization
• Great working environment with a team of exceptional people
• Company provided equipment

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.