Sr. Shared Services Associate

Meazure Learning; India; Remote; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

100% company-funded medical (for you &

Unlimited growth potential

Professional working environment

Job summary

Meazure Learning is seeking a Senior Shared Services Associate to provide advanced administrative support across exam administration, billing, and service delivery from a remote India setup. You will mentor teammates and act as escalation point within Shared Services, partnering with Finance, IT, and Client Services to ensure high-quality service.

The role emphasizes process improvement, reporting, and maintaining accuracy in a fast-paced environment, with core hours 6 pm–3 am IST and

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree strongly preferred.
• Minimum 5 years of experience in shared services, operations, or administrative support roles.
• Prior experience in a senior or lead capacity is a plus.
• Strong leadership and mentoring capabilities.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Office Suite (Excel); Zendesk experience required.

Responsibilities

• Serve as a subject matter expert and first point of contact for high-level or complex inquiries.
• Monitor, troubleshoot, and resolve Zendesk ticket inquiries, including escalations.
• Collaborate cross-functionally with Finance, Test Delivery, Client Services, Account Management, and IT for client satisfaction.
• Analyze and generate reports to track team performance and support strategic planning.
• Support onboarding and training of new Shared Services Associates; mentor teammates.
• Contribute to development and refinement of internal processes and documentation.

Skills

Leadership

Mentoring

Communication

Attention to detail

Multitasking

Customer-first mindset

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Zendesk

Excel

Job description

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:
“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.” Meazure Learning was established when testing industry giants ProctorU and Yardstick joined forces in 2020. Our goal is to better serve both our higher-ed and professional testing clients by creating the most comprehensive and transformative full-service online test development and delivery solution on the market. As the demand for remote proctoring has grown, we’ve expanded our footprint to 16 offices in 8 countries, staffed by the largest certified proctor and support workforce in the world.
Meazure Learning uses technology to make education accessible to all regardless of ability or location while building trust in the expansion of access to education. Our team is responsible for building and supporting digital solutions trusted by over 1,000 institutions in 129 countries who administer over 2,000,000 exams per year, and we are continuing to grow!

The Role:

The Senior Shared Services Associate provides advanced administrative support to internal teams, clients, and candidates. This role plays a key part in ensuring operational excellence across exam administration, billing, and service delivery by managing complex tasks, resolving escalated issues, and contributing to process improvement initiatives. The Senior Associate also acts as a mentor and escalation point within the Shared Services team.

The Responsibilities:

• Serve as a subject matter expert and first point of contact for high-level or complex inquiries.
• Monitor, troubleshoot, and resolve Zendesk ticket inquiries, including those requiring escalation.
• Collaborate cross-functionally with Finance, Test Delivery, Client Services, Account Management, and IT to ensure client satisfaction and efficient service delivery.
• Analyze and generate reports to track team performance, identify gaps, and support strategic planning.
• Support the onboarding and training of new Shared Services Associates; provide guidance and mentoring.
• Contribute to the development and refinement of internal processes and documentation.

Additional Position Information:

• Remote India Opportunity
• Core Hours: 6 pm – 3 am (IST)
• Core Days Worked: Monday - Friday

Desired Attributes:

• High school diploma or equivalent required; associate or bachelor’s degree strongly preferred
• Minimum 5 years of experience in shared services, operations, or administrative support roles
• Prior experience in a senior or lead capacity is a plus Strong leadership and mentoring capabilities
• Excellent written and verbal communication skills
• High attention to detail with a strong commitment to accuracy and quality
• Advanced proficiency in Microsoft Office Suite (particularly Excel); experience with Zendesk or equivalent platforms required
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proactive problem-solver with strong analytical and critical thinking skills
• Team-oriented with a customer-first mindset

Our Company Values:

• Integrity. Honest, open and ethical practices
• Service. Remarkable service and personal leadership
• Innovation. Anticipate, challenge, and create
• Excellence. Quality through relentless improvement

The Benefits:

• Competitive salary
• 100% company-funded medical (for you AND your family!)
• Professional working environment
• Unlimited growth potential
• Great working environment with a team of exceptional people

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.