Client Relationship Support Manager

HSBC Holdings; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

HSBC Holdings is seeking a Credit & Lending Operations professional (BCO) in Bengaluru to own end-to-end servicing, risk assessment, and client interactions within Wholesale Banking. The role emphasizes adherence to controls, process improvement, and cross-functional collaboration across risk and business teams.

Applicants should have a Bachelor’s degree in business or finance, strong analytical skills, knowledge of lending products, and excellent communication.

Qualifications

• Bachelor’s degree in business, finance, or a related field.
• Strong analytical skills and sound credit knowledge.
• Experience with wholesale banking products and credit risk principles.

Responsibilities

• Deliver BCO tasks in line with OKRs, SLAs, and KPIs.
• Own end-to-end Credit & Lending servicing journey for customers and stakeholders.
• Assess risk and returns, maintaining credit quality and compliance.
• Drive productivity and improve client experience while adhering to controls.
• Engage in deal discussions with clients or risk partners as required.

Skills

Credit analysis

Stakeholder management

Risk assessment

Credit risk principles

Communication skills

Education

Bachelor’s degree in business/finance

Tools

AI-enabled tools

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Introduction

The BCO function will complete tasks currently owned by multiple actors including Credit Analysis Unit, Credit Analysts, and RMs in the management of the first line credit risk responsibilities including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all C&L tasks, creating a single control point. The function will be client facing and customer service orientated.

Principal Responsibilities

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
• Own the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for customers and internal stakeholders
• Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk
• Continuously drive improvement in their productivity whilst enhancing client experience.
• Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model and active participation in training initiatives
• Participate in deal discussions and meetings with clients or credit risk as required
• Strong execution and implementation ability.
• Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk leaders.
• Protect the Bank by acting as First Line of Defence and adhering to all controls
• Maintain HSBC internal control standards, including timely implementation of internal and external audit recomentations, along with addressing any issues raised by external regulators
• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
• Work with the BCO Team Lead to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds

Role Requirements / Education Qualifications / Certifications / Experience

• Bachelor’s degree in business, Finance, or a related field
• Corporate lending experience with strong analytical skills and sound credit knowledge
• Strong understanding of various financing instruments and banking products for Wholesale Banking
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders
• Clear understanding of the Group credit risk principles, policies and statutory compliances
• Strong commercial mindset
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritise work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India