Vice President - BCO COE MENA

HSBC Holdings; Kolkata; On-site; INR 5,000,000 - 9,000,000; Full time

Job summary

HSBC Holdings in India seeks an experienced Vice President to lead the BCO COE MENA function. You will oversee delivery of complex CCM tasks, drive end-to-end customer journeys and collaborate with regional Heads to meet ambitious OKRs and KPIs.

The role requires deep credit risk expertise, senior stakeholder management and a track record of leading diverse teams. You will promote digital adoption, strengthen controls, and support sustainability initiatives in line with HSBC's global operating

Qualifications

• Qualified candidate with 10+ years in CCM, credit analysis or loan portfolios.
• Experience leading teams and managing senior stakeholders in large operations.
• Strong knowledge of investment banking products, ESG and climate risk.
• Proven ability to identify and mitigate multiple risk types.
• Excellent analytical, problem-solving and credit-writing skills.

Responsibilities

• Manage delivery of CCM activities for a portfolio of moderately to highly complex clients.
• Lead the end-to-end CCM journey, delivering an efficient experience for customers and internal stakeholders.
• Drive optimisation and transformation initiatives in partnership with BCO Regional Heads, WMR and other key stakeholders.
• Lead a blended team of permanent and ODC colleagues, managing workflow, performance, training and development.
• Improve team productivity while maintaining a strong focus on customer experience and quality.
• Promote technology, digital adoption and customer experience improvements aligned to the global C&L operating model.
• Monitor customer and stakeholder feedback, identifying opportunities to improve outcomes and service delivery.
• Identify, escape and resolve CCM risks and issues, ensuring robust controls, management information and governance are in place.
• Support sustainability and strategic initiatives, including the Group's transition to Net Zero.
• Act as a First Line of Defense by strengthening credit analysis, risk management, compliance, talent development and succession planning.

Skills

CCM experience

Credit analysis

Stakeholder management

Risk management

Credit writing

Team coaching

Analytical skills

Education

Chartered Accountancy

Master's in Business/Finance/Economics

CFA

Chartered Banker

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President - BCO COE MENA.

In this role, you will:

• Manage delivery of BCO activities for a portfolio of moderately to highly complex clients, ensuring agreed OKRs, SLAs and KPIs are achieved.
• Lead the end-to-end CCM journey, providing an efficient experience for customers and internal stakeholders.
• Drive optimisation and transformation initiatives in partnership with BCO Regional Heads, WMR and other key stakeholders.
• Lead a blended team of permanent and ODC colleagues, managing workflow, performance, training and development.
• Improve team productivity while maintaining a strong focus on customer experience and quality.
• Promote technology, digital adoption and customer experience improvements aligned to the global C&L operating model.
• Monitor customer and stakeholder feedback, identifying opportunities to improve outcomes and service delivery.
• Identify, escape and resolve CCM risks and issues, ensuring robust controls, management information and governance are in place.
• Support sustainability and strategic initiatives, including the Group's transition to Net Zero.
• Act as a First Line of Defense by strengthening credit analysis, risk management, compliance, talent development and succession planning.

To be successful you will:

• Have a relevant professional or academic qualification, such as Chartered Accountancy, a master's degree in Business, Finance or Economics, CFA or Chartered Banker certification.
• Bring at least 10 years' experience in CCM, credit analysis, credit approvals or loan portfolio management.
• Have proven experience leading teams and managing senior stakeholders in a large and complex operational environment.
• Demonstrate strong knowledge of investment banking products, including securities, treasury, foreign exchange, derivatives, ESG and climate risk.
• Possess comprehensive expertise in credit risk management, control assessment and risk mitigation.
• Be able to identify portfolio, industry, sovereign, commercial, currency, operational, regulatory and reputational risks.
• Have excellent analytical, problem-solving and credit-writing skills, with the ability to interpret feedback and identify key priorities.
• Demonstrate strong communication, influencing and relationship-management skills across Business, Risk and regional stakeholders.
• Have experience coaching and developing diverse teams, supporting engagement, succession planning and continuous learning.
• Be organised, collaborative and commercially minded, with the ability to balance customer outcomes, business priorities, compliance and risk management.

You’ll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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