Client Relationship Support

HSBC; Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

HSBC in Mumbai is seeking an Assistant Relationship Manager for Global Network Banking to support client relationships and onboarding processes. You will be the primary contact for clients and internal teams, handling onboarding, KYC remediation, and regulatory compliance while coordinating with risk, credit operations and payments teams.

The role emphasizes service excellence, timely credit risk submissions, and adherence to internal controls and audit recommendations in a fast-paced banking

Qualifications

• 1.5+ years in client management or corporate banking.
• Solid knowledge of commercial banking products and regulatory environment.
• Strong financial analysis skills and ability to work under tight deadlines.

Responsibilities

• Provide general support in servicing client relationships and enhancing income generation.
• Act as primary point of contact for clients and internal colleagues for servicing client relationships.
• Complete review and submission of credit risk returns including limit excess/exception and monthly reports.
• Understand and ensure compliance with all relevant rules, regulations and procedures.
• Maintain internal control standards and assist with audit points and regulatory requirements.
• Coordinate and complete key operational activities while providing risk management support.
• Serve as onboarding and KYC contact for clients and internal teams.
• Prepare quality proposals and manage end-to-end documentation for approvals.
• Collate MIS reports as required by stakeholders.

Skills

Client relationship management

Commercial banking

Onboarding & KYC

Job description

Some Careers Have More Impact Than Others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Corporate and Institutional Banking (CIB) is a market-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multinational clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Global Network Banking (GNB) teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high calibre professional to join our team as an Assistant Relationship Manager, Global Network Banking, India. Based in Mumbai.

Principal Responsibilities

• Provide general support in servicing client relationships and enhancing income generation.
• Act as primary point of contact for clients and internal colleagues for servicing client relationships.
• Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• The tasks for this role will include some or all of the following:
• Continuously improving the client experience
• Achieving completion of service requests
• Protecting the Bank by acting as First Line of Defense and observing all controls
• Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance.
• Being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective
• Business generation oriented approach to assist HSBC attain its growth. Recognize and esc…
• Ensure implementation of all audit and regulatory recommendations.
• Ensure top notch Housekeeping of clients wrt to timely RMT closures.
• Liaise with various internal departments (Risk, credit operations, Global Payments solutions, Global Trade Solutions) and ensure efficient servicing of corporate customers.
• Ensure timely compliance with all regulatory/internal compliances, legal, financial crime compliance requirements for the portfolio. Co-ordinate with various stakeholders for ensuring account operations, opening and KYC remediation’s are completed on time.
• Collation of various MIS as per requirement from time to time.
• Prepare quality, creditworthy new and review business proposals within agreed deadlines for submission to the approval authorities and manage the approval and documentation process end to end.
• Co-ordinate with clients for financial information, security documentation, and for any other day to day operations related matters.
• Monitor the credit quality of the portfolio and take timely remedial measures as applicable.

Qualifications

• 18 months+ of relevant experience in client management/corporate banking role.
• Sound commercial banking skills including a working knowledge of commercial banking products, key market sectors, local regulatory environment and financial analysis skills.
• Ability to work on fast turnarounds, tight deadlines & handle competing priorities.

Additional Notes

Familiarity with AI-enabled tools is an advantage.

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India