Client Relationship Manager

Michael Page; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary package

Supportive work environment

Opportunity for professional growth

Job summary

A specialized recruitment firm in Mumbai is seeking a Client Relationship Manager to act as the primary contact for clients in the life sciences sector. You will build and maintain relationships with key stakeholders while driving business growth and ensuring client satisfaction. The ideal candidate has proven relationship-building skills, excellent communication abilities, and proficiency in CRM tools. This position offers competitive salary packages and opportunities for professional growth in a dynamic environment.

Qualifications

• Proven relationship-building skills with key decision-makers.
• Excellent communication and presentation abilities.
• Ability to manage multiple clients and projects.
• Strong strategic thinking to identify and pursue new business opportunities.
• High proficiency in CRM tools and data management to track leads and insights.
• Strong analytical and problem-solving skills supported by market research.

Responsibilities

• Act as the primary point of contact for clients in the life sciences department.
• Build and maintain strong client relationships to ensure satisfaction.
• Conduct competitive analysis and market research.
• Monitor client feedback and address concerns promptly and effectively.
• Identify and pursue new business opportunities and expand partnerships with pharmaceutical companies.
• Capture business development leads and stakeholder insights in CRM systems and present monthly reports with clear KPIs.
• Develop, support, and deliver compelling business proposals and presentations to potential clients.
• Conduct competitive analysis and market research to understand local market shifts and growth opportunities.
• Build and maintain relationships with key decision-makers and engage hospitals, providers, and distributors as needed.
• Collaborate with the Chief Business Officer and Business Excellence Team to provide market insights and support strategic planning.
• Represent the company at industry events, conferences, trade shows, and networking forums.

Skills

Relationship-building skills

Communication and presentation skills

Strategic thinking skills

Analytical skills

Proficiency in CRM tools

Strategic thinking

Project management

Tools

CRM tools

Job description

• Leverage market insights to shape business success
• Grow your career in strategic business

About Our Client

The organization specializes in designing and implementing patient access programs, remote care models, and digital tools to improve access to treatment-particularly in emerging markets.

Job Description

• Act as the primary point of contact for clients within the life sciences department.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Identify opportunities to expand services within existing client accounts.
• Monitor client feedback and address any concerns promptly and effectively.
• Identify and pursue new business opportunities and expand partnerships with pharmaceutical companies
• Capture business development leads and stakeholder insights in CRM systems and present monthly reports with clear KPIs
• Develop, support, and deliver compelling business proposals and presentations to potential clients.
• Conduct competitive analysis and market research to understand local market shifts and growth opportunities.
• Build and maintain strong relationships with key decision‑makers and, when needed, engage hospitals, providers, and distributors.
• Work closely with the Chief Business Officer and Business Excellence Team to provide market insights and support strategic planning.
• Represent the company at industry events, conferences, trade shows, and networking forums.

The Successful Applicant

A successful Client Relationship Manager should have:

• Proven relationship‑building skills to maintain and grow connections with key decision‑makers, healthcare providers, and industry partners.
• Excellent communication and presentation abilities to deliver compelling proposals and engage diverse stakeholders.
• Ability to manage multiple clients and projects effectively.
• Strong strategic thinking skills with the ability to identify and pursue new business opportunities.
• High proficiency in CRM tools and data management to track leads, insights, and performance metrics.
• Strong analytical and problem‑solving skills, supported by the ability to conduct market research and competitive analysis.

What's on Offer

• Competitive salary package aligned with industry standards.
• Opportunity to work in a small‑sized, specialised healthcare firm.
• Exposure to the dynamic and evolving life sciences sector.
• Supportive work environment that encourages professional growth.
• Location - Mumbai.

If you are passionate about building strong client relationships and thrive in the healthcare industry, apply now to join this exciting opportunity.