Client Relationship Director - Workplace

Gensler; Gurugram District; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Gensler in India is seeking a senior Market Leader to drive business development and expand the workplace interiors practice across Gurgaon and the region. The role emphasizes growth, leadership, and building strong client relationships with top developers and corporate accounts.

The candidate should have a proven track record, extensive industry connections, and the ability to guide teams in delivering award-winning work while strengthening client experiences.

Qualifications

• 15+ years of professional experience building and managing client relationships in workplace interiors.
• Degree in Interior Design or Architecture or related field.
• Active involvement in industry organizations and strong network in the market.
• Excellent communication and presentation skills with client-facing impact.

Responsibilities

• Lead business and client development by strengthening local and global relationships.
• Identify and pursue Gurgaon-region projects and drive topline growth.
• Collaborate with India marketing on proposals, RFIs/RFPs, and bid submissions.
• Define positioning and strategy for clients, industry, and external audiences.
• Work with India leadership to set growth plans for existing and new business.
• Mentor client-facing teams in business development and relationship management.
• Deliver world-class project outcomes and strengthen firm reputation.

Skills

Client relations

Business development

Leadership

Interiors design

Education

Degree in Interior Design

Architecture degree

Job description

Job Description:

Description

Your Role

As a Leader in the Workplace community, the ideal candidate believes in the power of great design and is committed to inspiring award-winning work. They should be a growth-oriented leader and expert business developer, well experienced with the complexities of building a dynamic and leading-edge workplace interiors practice. Possessing an inclusive leadership style, they build engagement by creating a true team environment, leveraging the considerable expertise that exists across the organization. The Market Leader should be decisive and possess sufficient business acumen and political savvy to grow the business, foster Gensler’s defining culture, and deliver exceptional client experiences.

What You Will Do

• Lead business and client development by strengthening local and global relationships and creating new opportunities.
• Identify and pursue projects in Gurgaon and across the region, driving topline growth across major developers and corporate accounts.
• Partner with the India marketing team on reporting, lead generation, fee development, project marketing, and proposals, leading responses to RFIs, RFQs, RFPs, and other bid documents, ensuring timely and compliant submissions.
• Lead strategic marketing planning by defining our positioning, differentiation, research, and delivery approach for clients, the industry, and external audiences.
• Work with India office leadership to set clear plans, actions, and growth goals for existing and new business.
• Engage senior practitioners across the firm, drawing on their expertise and client knowledge to grow the business in key global locations.
• Partner with project teams and leadership to support client engagement, resource planning, design quality, conflict resolution, and financial performance.
• Strengthen our reputation through the delivery of world-class projects.

Other Key Responsibilities

• Participate in office-level strategic planning with India leadership, including annual planning and discussions on the direction of the practice and the APME office Vision.
• Support the recruitment, onboarding, and integration of talent to develop Practice Areas and client relationships.
• Coach and mentor client-facing team members in business development and relationship management.

Your Qualifications

• Minimum 15 years of professional experience including a proven track record of building and managing client relationships in the workplace market.
• A recognized degree in Interior Design, Architecture or related field.
• Connected and well-regarded within the community and active in industry organizations.
• Excellent communication skills and possess strong presentation skills with the ability to articulate ideas in interviews and other presentations.
• A sense of business acumen to advise and guide clients as required.
• Ability to develop collaborative relationships across the firm, with clients, and with other key constituents.
• Excellent problem-solving skills.
• Desire to develop, motivate and mentor young design professionals.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From internal design competitions to "Well-being Week," our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, paid holidays, and paid time off. We also offer a profit-sharing plan and twice annual bonus opportunities.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Aff irmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under applicable regulatory laws.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable regulatory laws.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail].