Client Program Manager

International Education Gateway; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

International Education Gateway is seeking a proactive Client Success professional in Hyderabad to guide onboarding, manage ongoing relationships, and drive platform adoption. You will lead product education efforts and help clients realize value through regular engagement and support.

The role emphasizes strong communication, client empathy, and the ability to translate feedback into actionable improvements for our teams.

Qualifications

• 0-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.
• Excellent communication skills with ability to build rapport easily.
• Proficiency in MS Office applications (Excel) for report preparation and presentation.
• Strong understanding of product knowledge.

Responsibilities

• Guide new clients through onboarding and platform setup.
• Build long-term relationships with customers and support their goals.
• Conduct product walkthroughs, webinars, and create help guides for users.
• Stay in regular contact to monitor satisfaction and identify value opportunities.
• Collect product feedback, maintain records, and generate internal insights.

Skills

Communication skills

Experience: 0-2 years

Product knowledge

Tools

MS Excel

Job description

Roles and Responsibilities-

• Client Onboarding: Guide new clients through a seamless onboarding experience helping them set up and understand our platform.
• Relationship Management: Build long-term relationships with customers by understanding their needs and proactively supporting their goals.
• Product Education: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform.
• Customer Engagement: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value.
• Feedback & Reporting: Collect product feedback, maintain customer records, and generate insights for internal teams.

Desired Candidate Profile-

• 0-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.
• Excellent communication skills with ability to build rapport easily.
• Proficiency in MS Office applications (Excel) for report preparation and presentation.
• Strong understanding of product knowledge