Client Onboarding Specialist

Jobtailor; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Jobtailor in Bengaluru seeks a compliant onboarding professional to manage client onboarding and KYC/CDD reviews. You will coordinate with onshore teams, handle complex inquiries, and ensure timely processing in a high-volume environment.

Ideal candidates will have 2+ years in compliance or due diligence, strong communication, and the ability to lead colleagues. This on-site role offers exposure to regulatory standards and cross-functional collaboration with sales and product teams.

Qualifications

• 2+ years experience in Compliance or Client Due Diligence.
• Ability to manage multiple high-priority tasks simultaneously.
• Excellent written and verbal communication skills.
• Demonstrated leadership and influence among peers.
• Strong organizational and time-management skills.
• Analytical mindset with problem-solving capabilities.
• Team-oriented with collaborative work style.
• Works well in high-volume, deadline-driven environments.
• Understanding of corporate governance, AML and KYC obligations.

Responsibilities

• Manage client onboarding activities in line with SOPs and policies.
• Handle client queries professionally and timely.
• Coordinate with onshore colleagues and internal teams.
• Support high-volume onboarding projects and ongoing activities.
• Facilitate communication with clients, sales and internal stakeholders.
• Escalate and manage complex customer communications.
• Contribute to process improvements and share updates.
• Conduct CDD/KYC reviews, risk classification and portfolio reviews.
• Track missing requirements and monitor actions to closure.
• Support ad-hoc projects as required.

Skills

Client Onboarding

Risk Classification

Portfolio Reviews

Process Improvement

Regulatory Compliance

KYC due diligence

Analytical mindset

Time management

Communication skills

Team collaboration

Education

Qualified Company Secretary

Degree in Law

Degree in Commerce

Degree in Administration

Job description

Responsibilities

• Manage client onboarding activities in line with SOPs, compliance rules, and internal policies
• Handle client queries professionally and in a timely manner
• Coordinate closely with onshore colleagues and internal business teams
• Support high-volume onboarding projects and oversee ongoing onboarding activities
• Facilitate communication with clients, sales teams, and internal stakeholders
• Escalate and manage complex customer communications when needed
• Contribute to process improvements and share updates with the team
• Conduct CDD/KYC reviews, risk classification, and portfolio reviews
• Track missing requirements and monitor action points to closure
• Support or assist with ad-hoc projects as required

Requirements

• At least 2 years of experience or exposure in Compliance or Client Due Diligence within industry or professional practice
• Strong ability to manage multiple high-priority tasks simultaneously
• Excellent written and verbal communication skills
• Demonstrated ability to lead and influence peers effectively
• Strong organizational and time management skills
• Analytical mindset with solid problem-solving capabilities
• Team-oriented approach, with an understanding of shared success
• Ability to perform well in a high-volume, deadline-driven environment
• Understanding of corporate governance, local regulatory requirements, AML rules, and best practices
• Familiarity with KYC due diligence and corporate regulatory obligations at both local and global levels
• Qualified or partly qualified Company Secretary, or degree in Law, Commerce, Administration, or a related field
• Able to work independently and collaboratively in a proactive, adaptable, and detail-focused manner
• Fluent spoken English with the ability to communicate clearly and coherently

Hard Skills

• Client Onboarding Management
• Risk Classification
• Portfolio Reviews
• Process Improvement
• Regulatory Compliance

Soft Skills

• Excellent Communication Skills
• Team-Oriented Approach
• Time Management
• Ability to Manage Multiple Tasks
• Leadership and Influence

Certifications & Qualifications

• Qualified Company Secretary
• Degree in Law
• Degree in Commerce
• Degree in Administration