Client Onboarding Expert

ShopDeck; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Growth opportunities

Impactful work

Collaborative culture

Job summary

ShopDeck is seeking a Client OB Expert – GTG in Bengaluru to interact with sellers, collect data, verify documents, and collaborate with cross-functional teams. The role emphasizes stakeholder coordination, data-driven decision making, and delivering efficient onboarding experiences.

Ideal candidates have 0.6–1 year in sales/onboarding, graduate education, and strong Hindi/English communication with solid MS Excel and Google Sheets skills. Offices in Bengaluru offer growth and impact.

Qualifications

• Experience in sales or onboarding in B2B/B2C environments.
• Strong Hindi (mandatory) and English communication.
• Ability to plan, prioritize and delegate tasks.
• Analytical and presentation skills.

Responsibilities

• Interact with sellers and collect required data.
• Verify documents and coordinate with OB POC.
• Work with cross-functional teams to resolve challenges.
• Manage multiple stakeholders and timelines.

Skills

Sales experience

Onboarding

Client-facing

Stakeholder management

Communication skills

Education

Graduate or post-graduate qualification

Tools

MS Excel

Google Sheets

Job description

What Do We Do

ShopDeck helps e-commerce merchants set up and manage their D2C storefront “profitably”.

Proposition For Merchants

D2C selling made as easy as selling on e-com marketplaces

Why build this?

• India’s D2C wave has been limited to venture-funded D2C brands today
• The art of selling on your own website is not democratised. There are ~500k-1M sellers who can sell D2C but can at best sell on marketplaces
• Philosophically - we feel brand owners should spend most of their time on the product and not on channel optimization
• Shopify / Status-quo software solve for work-flow management of storefront but don’t do enough on “helping” merchants sell well!

Our proposition

Role

We have a software + services proposition for the merchant with the goal of optimising for the merchant's profitability. Our product is an all-in-one software stack that gives merchants everything they need to sell D2C, i.e. Storefront, Shipping, Marketing integrations, Communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine 4-key roles in classic e-commerce setup, all relevant for any D2C brand as well:

• Marketing manager (“top of the funnel”)
• Category manager (“products/merchandising”)
• Product manager (“website/app metrics”)
• Ops manager (“shipping metrics”)

Our services layer measures metrics across all these buckets to optimise and take appropriate actions for merchant’s profitability. Over time, the goal is to productize our services layer - which we believe will move the baseline of what merchants expect from a storefront software.

Team And Scale

We’re at ~$10M ARR and had hit profitability earlier in the year. We’ve recently raised series-B from led by Bessemer Venture Partners (who had famously led Series A for Shopify in 2010) with participation from Elevation Capital, General Catalyst (fka Venture Highway) and Chiratae Ventures.

Founders

• Rishabh Verma
• Harmin Shah

Role Charter

How will this role shape you?

In this role, you will manage multiple stakeholders, support business-critical processes, and enhance your interpersonal, coordination, and management skills. This position offers a unique opportunity to grow professionally while contributing to the success of the business.

A day in the life of a Client OB Expert – GTG

As a GTG Expert, you will be responsible for interacting with sellers and collecting the required data, details, and documents based on a checklist (e.g., catalogue, GST, etc.). You will verify these documents at your end and share them with the OB POC. Throughout this process, you will work with cross-functional teams to gather necessary information and resolve any challenges that arise.

What will an ideal candidate look like?

• Experience: Minimum of 0.6-1 years in an MNC, start-up, or reputable organization in a Sales, Onboarding, or Client-Facing role.
• Education: Graduate or post-graduate qualification.
• Seller/Customer Interaction: Experience interacting with sellers or customers, preferably in B2B or B2C environments.
• Communication Skills: Strong verbal and written communication skills in Hindi (mandatory) and English.
• Planning & Prioritization: Ability to plan, prioritize, and delegate tasks effectively.
• Analytical & Presentation Skills: Strong analytical capabilities with the ability to present data clearly and effectively.
• Stakeholder Management: Experience managing multiple stakeholders and addressing their needs.
• Technical Proficiency: Advanced skills in MS Excel and Google Sheets.
• Solution-oriented Approach: Ability to understand business priorities and sellers’ needs and offer appropriate solutions.

What will you get?

• Attractive Compensation: Enjoy a competitive pay structure that surpasses market standards.
• Comprehensive Medical Coverage: Benefit from robust medical insurance that prioritizes your health and well-being.
• Unmatched Growth Opportunities: Access exceptional opportunities for learning and career advancement at scale.
• Innovative Contributions Welcomed: We value your ideas and insights. You will have the opportunity to shape our services and products with your creativity.
• Collaborative Culture: Work closely with senior management and contribute to key strategic decisions, fostering a dynamic and inclusive workplace environment.

Join us and be part of a team that champions innovation and collaboration!