Client Manager -

OpenText; Mumbai Suburban; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

An established industry player seeks a Client Manager to lead Professional Services engagements. In this dynamic role, you will drive business growth by managing client relationships and ensuring successful project delivery. Your expertise in negotiation and account management will be crucial as you collaborate with cross-functional teams to provide comprehensive solutions. This role offers the opportunity to work with a diverse client base, fostering long-lasting partnerships and delivering impactful business solutions. Join a vibrant team that values innovation and personal growth while making a significant impact in the digital landscape.

Qualifications

• 8+ years in selling consulting services for medium to large scale projects.
• Ability to translate business needs into measurable solutions.

Responsibilities

• Drive Professional Services business in selected accounts within India.
• Support leadership reviews and present program statuses.

Skills

Business Communication

Negotiation Skills

Account Management

Project Management

Problem Solving

Education

Bachelor's Degree

Master's Degree

Tools

Enterprise Content Management

Big Data Analytics

SAP Solutions

Job description

Hiring Manager: Rakhesh Haridas

Talent Acquisition Advisor: Priyanka Padmanabhan

Job Code Level: CRP4

YOUR IMPACT:

The Opentext Professional Services team is comprised of more than 3,500 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world. The Services sales (Client Manager) role typically works in an assigned region to drive the "booking" (deal closure consisting of a signed Statement of Work and Purchase Order) of the Opentext Professional Services business unit.

WHAT THE ROLE OFFERS:

1. Owning all Professional Services business in selected Accounts within India.
2. Maintaining client relationships for all ongoing projects and driving recurring services bookings in your accounts, developing a healthy pipeline of new initiatives.
3. Having an exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role.
4. Supporting critical leadership reviews and presenting the status of the programs internally and externally.
5. Working closely with sales account managers to provide total solution (i.e. License and Cloud Sales subscription and Professional Services) to the customer.
6. Becoming the trusted advisor to the customer on implementation and management of Opentext products and solutions.

WHAT YOU NEED TO SUCCEED:

1. Selling consulting services to both new and install base customers.
2. Closing services sales that allow the Consulting team to drive backlog revenue.
3. Forecasting accurately to allow the Opentext Services business to forecast new opportunity bookings and backlog revenue.
4. Ability to interact with business stakeholders on business requirements, demand prioritization, business case preparation and execution planning.
5. Translating business opportunities, problems into solutions that have measurable outcomes.
6. Working out the business process transformation/improvement roadmap with the business stakeholders with clear goals and measurable targets.
7. Program managing large cross functional projects from concept to sales closure, including evaluation and selection of technology platforms, services, contract reviews, budget planning, resource planning, stakeholder management, vendor management, project execution, communication, and monitoring.
8. Overseeing the risk and issue management of Project related activities to ensure an acceptable level of risk.
9. Working with the services delivery team to create Work Breakdown Structures to support pricing estimates.

Desired Skills & Experience:

1. Excellent Business and Technology level verbal/written communication skills.
2. Developing Statement of Work, Change Request, RFP responses, Rough Order of Magnitude and Basis of Estimate (BoE).
3. Ability to perform Account Management function to help drive future work within a Professional Services organization and ability to negotiate contractual terms with customers and internal stakeholders.
4. Comprehensive knowledge of Business applications systems (Enterprise Content Management, Big Data Analytics, AI, Enterprise Information Management and SAP Solutions), systems design and development processes, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation and evaluation.
5. Ability to analyze and resolve complex issues, both logical and interpersonal.
6. Excellent management/supervisory skills and ability to operate under tight timeline-driven initiatives.
7. 8 years+ experience with responsibilities in selling consulting services for medium to large scale projects.
8. A high level of commitment, willingness to learn, and the ability to quickly apply new technologies.
9. Willingness to travel domestically and abroad.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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