Client Manager

NTT DATA BUSINESS SOLUTIONS; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking a Client Manager in Gurugram to build and nurture relationships with assigned accounts, ensuring client satisfaction and driving expansion across solutions. You will leverage strategic planning, coordinate with a global network, and manage revenue targets using Salesforce and other CRM tools.

You will act as the primary contact, transforming client needs into actionable solutions, and work to minimize churn while maximizing retention across geographies.

Qualifications

• Strong sales business acumen and revenue focus.
• Experience in client engagement and account management.
• Knowledge of offerings, client apps, use cases and market trends.
• Identify and advance opportunities with global partners.
• Familiarity with Salesforce.com or other CRM platforms.
• Ability to align stakeholders and communicate collaboratively.
• Independent, problem-solving and influencing abilities.

Responsibilities

• Build and nurture relationships with assigned accounts.
• Drive revenue growth and minimize client churn.
• Coordinate with global offices to deliver client experiences.
• Use CRM tools to manage pipelines, forecasts, and opportunities.
• Translate client needs into actionable solutions.

Skills

Client management

Sales acumen

Opportunity identification

CRM proficiency

Stakeholder alignment

Communication & collaboration

Problem-solving

Adaptability

Tools

Salesforce

Job description

Job Summary

As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.

You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

Requirements

• Strong sales business acumen
• Client engagement and management
• Knowledge of offerings, client applications, use cases, and market trends
• Identify and advance opportunities
• Global partner management and business development
• Salesforce.com or other CrM platforms
• Stakeholder alignment
• Collaborative communication and adaptability
• Independent work, problem-solving, and influencing

Workplace type: On-site Working