Client Project Manager

NTT DATA, Inc.; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

NTT DATA, Inc. is seeking a Client Project Manager in Mumbai, responsible for leading client projects from concept to execution, ensuring client satisfaction and project quality. The ideal candidate will have seasoned project management skills and the ability to engage effectively with stakeholders.

This role demands excellent communication skills and the capacity to manage complex tasks in high-pressure environments. Relevant business or project management degrees and certifications are required to thrive in our dynamic workplace.

Qualifications

• Proven project management experience in a multinational professional services environment.
• Strong client engagement experience with demonstrated competency in the project life cycle.
• Ability to manage expectations balancing alternatives against business constraints.

Responsibilities

• Lead and direct concurrent standard or complex projects.
• Ensure project delivers solutions within budget and on time.
• Manage the delivery of projects, controlling scope and managing changes.
• Engage with stakeholders to ensure clear communication throughout project phases.

Skills

Project management skills

Relationship management

Customer satisfaction management

Communication skills

Ability to manage urgent tasks

Business acumen

Problem-solving skills

Education

Bachelor’s degree or equivalent in business or project management

Project management certifications (preferably PMP)

Tools

ITIL certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client’s support operations).

Key responsibilities

• Leads and directs concurrent standard or complex projects.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Ensures that the project delivers an as‑sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project, including rigorous scope control and change management.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre‑sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation or resource assignment etc.
• Performs any other related task as required.

To thrive in this role you need to have:

• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high‑pressure environments.
• Seasoned ability to manage urgent and complex tasks simultaneously.
• Seasoned business acumen and commercial skills.
• Passionate, strong initiative, self‑driven with a commitment to succeed.
• Seasoned influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Seasoned ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Seasoned knowledge of the industry, domain, or technology related to the client’s project.
• Seasoned problem‑solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications

• Bachelor’s degree or equivalent in business and/or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required experience

• Seasoned project management experience preferably in a multinational professional services environment.
• Seasoned client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Seasoned experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.