Client Integration Engineer

Epsilon; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Epsilon Bengaluru is seeking a Client Integration Engineer to design and deliver technical solutions for client onboarding and platform enhancements within the Digital Media Solutions stack.

The role blends web technology, business analysis, and solution architecture, requiring 4+ years in a technical role and strong communication skills to translate complex tech for non-technical stakeholders.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 4+ years’ experience in a technical role.
• Excellent communication skills; able to convey technical concepts to non-technical audiences.
• Experience in digital marketing or ad tech is a plus.
• Strong attention to detail and quality focus.
• Proficiency with SQL and scripting languages.

Responsibilities

• Monitor, troubleshoot, and resolve integration issues for major retailers on Epsilon’s Digital Media Solutions system.
• Test and troubleshoot integrations and configurations.
• Oversee health of client accounts and identify enhancement opportunities.
• Collaborate with Analytics, Account Management, Client Development, Media Managers, Studio and Software Development.
• Establish best practices and facilitate knowledge sharing across the enterprise.

Skills

JavaScript

Python

SQL

HTML

Shell scripting

Communication

Education

Bachelor’s Degree in Computer Science/MIS or related field

Tools

Unica

PeopleCloud Media

PeopleCloud Messaging

Adobe

Salesforce

Job description

About Business Unit

The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle – from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more.

Overview

About Business Unit

The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere. We pride ourselves on our expertise in campaign management across the entire lifecycle – from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more.

How You’ll Make An Impact

The Client Integration Engineer is responsible for providing technical solutions and strategies to achieve our client's digital marketing objectives, including integrating new clients onto Epsilon PeopleCloud, managing the technical relationship with existing clients, implementing new platform capabilities, driving automation initiatives and providing technical sales support. A Client Integration Engineer is a unique hybrid role within our company that combines aspects of a web technologist, business analyst, and solutions architect. Our Client Integration Engineers leverage their technical capabilities and knowledge of the Epsilon PeopleCloud Digital Media Solutions platform to design and deliver actionable strategies and solutions. While we are an established company, our culture thrives on a vibrant start-up mentality and energy. We love what we do, and deeply value and respect each other. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Monitor, troubleshoot, and resolve integration issues for some of the largest Internet retailers on Epsilon’s the Digital Media Solutions system: design, develop, implement and test technical solutions based on client and business requirements
• Test and troubleshoot integrations and technical configurations
• Oversee the health of client accounts, identify enhancement opportunities and drive creative solutions that meet client marketing initiatives and anticipate future needs
• Be the technical subject matter expert while working with internal teams to drive the execution and delivery of key client Collaborate with Analytics, Account Management, Client Development, Media Managers, Studio and Software Development
• Thrive as an individual contributor and member of a very dynamic, collaborative Client Integration Help establish best practices across the enterprise and facilitate knowledge sharing

Qualifications

• Bachelor’s Degree in Computer Science, MIS or related field, or equivalent experience
• 4+ years’ experience in a technical role
• Excellent communication skills, ability to convey technical aspects to non-technical audience
• Prior consulting and analytical experience is
• Strong attention to detail/quality focus
• Prefer candidates with previous digital marketing experience, especially within the online display advertising space
• High level of expertise with web technologies and knowledge of scripting languages (JavaScript, shell, python, HTML, SQL) is a plus
• Strong command of SQL (querying and analyzing) and hands on programming experience with JavaScript

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.