Client Implementation Analyst - German Speaking

Deutsche Bank; Mumbai; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Sponsorship for certifications

Employee Assistance Program

Hospitalization insurance

Life insurance

Health screening for 35+

Job summary

Deutsche Bank is hiring a Client Implementation Analyst (Documentation) in Mumbai to support efficient implementation and documentation tasks under supervision. You will generate documents, set up electronic banking systems, create testing, and help resolve client questions.

Strong German and English skills and 3–5 years in client-facing roles are required. Role involves coordinating with onshore teams, maintaining documentation integrity, and ensuring timely delivery of complete document

Qualifications

• German language skills at B1 level and ability to communicate with clients.
• Proficient in English speaking and writing for client interactions.
• 3-5 years of experience in a client-facing role.
• 3 years of experience with Cash Management products preferred.
• Experience in IT systems administration/Networking is an advantage.
• Strong communication skills in German and English.

Responsibilities

• Liaise with onshore implementation and service teams on documentation for new/sub-account openings and KYC.
• Manage documentation, signature verification and digitized archival for implementations.
• Ensure timely, quality delivery of document packages to onshore requestors.
• Collaborate with product management on procedures and workflows for documentation.
• Coordinate with internal teams to ensure setups are in place.
• Distribute documents to DB branches/departments as needed.
• Escalate issues to L2 support teams.
• Provide bank letters per templates and procedures.
• Document and update tasks using internal Workflows.
• Manage cases using the internal case management tool.

Skills

German B1

English proficiency

Client-facing experience

Cash Management familiarity

IT systems administration

Job description

Role Description

• The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s).
• Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues.

What well offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, Electronic banking setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
• Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of required document package to onshore requestor with quality
• Work closely with implementation and product management on procedures/workflow concerning product documentation
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches/department if needed
• Escalate issues with respective L2 support teams
• Be able to provide Bank letters based on template and procedure defined
• Tasks being performed by the team to be documented and up-to-dated using Workflows
• Manage each cases using internal case management tool

Your skills and experience

The person required for the above position should have the following profile:

• German - Proficiency in German speaking B1 level, German speaking and writing; able to communicate in German with clients. Language skills: fluency in German (3-5 years of experience)
• English - Proficiency in English speaking and writing; able to communicate with clients.
• 3-5 years of handling client facing role.
• 3 years of experience in handling Cash Management products is preferred.
• Experience in IT systems administration/Networking will be an advantage
• Strong communication and inter-personal skills in German / English.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html