Client Delivery Manager - Cloud and Infrastructure

Unisys India Private Limited; Bengaluru; Vor Ort; INR 3.500.000 - 7.500.000; Vollzeit

Zusammenfassung

Unisys India Private Limited in Bengaluru seeks a Client Delivery Manager- Cloud and Infrastructure to independently lead mid-size to large client delivery accounts, ensuring high-quality delivery and strong governance. You will collaborate with internal teams, manage budgets and address issues promptly while driving value for clients.

The role requires a BA/BS degree and 6-8 years of relevant experience, with a focus on governed delivery, risk management, and client satisfaction in a cloud and

Qualifikationen

• BA/BS degree and 6-8 years' relevant experience or equivalent.
• Lead mid-size to large client delivery accounts following defined processes.
• Establish governance and clear communication with client and Unisys teams.

Aufgaben

• Independently leads mid-size to large client delivery accounts.
• Engages internal resources to ensure cost-effective and high-quality client experience.
• Takes ownership of client issues and ensures effective resolution.
• Escalates delivery or other issues when appropriate.
• Establishes governance and communication channels with client and Unisys delivery organizations.
• Monitors client/account financial health and recommends steps to remedy issues.
• Develops and administers budgets and schedules to optimize delivery costs.

Kenntnisse

Client delivery management

Governance

SOX compliance

Budget management

Stakeholder communication

Ausbildung

BA/BS degree

Jobbeschreibung

Client Delivery Manager- Cloud and Infrastructure

What success looks like in this role:

• Independently leads mid-size to large client delivery accounts
• Follows defined processes to ensure successful implementation, engaging with internal resources to ensure a smooth, cost effective and high-quality client experience.
• Takes ownership of client issues and ensures effective resolution.
• Effectively escalates delivery or other issues when appropriate.
• Establishes clear governance and communication channels with the client and Unisys delivery organizations to ensure alignment and mutual understanding of implementation processes and goals.
• Manages contract scope, conducting periodic (i.e., monthly) operational reviews with service delivery organizations and client.
• Participates in rigorous governance and SOX compliance audits.
• In partnership with the Client Executive, proactively communicates industry and company insights and opportunities to clients, looking for ways to enhance the company’s position and upsell aligned products and services.
• Monitors client / account financial health and recommends steps to remedy financial misses or anomalies.
• Develops and administers budgets, schedules and supports the Service Delivery organization to optimize the cost of delivery and service.

You will be successful in this role if you have:

• BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys’ EEO commitment here . Experience Level Mid Level