Client Consultant - CSR

Access Healthcare; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Access Healthcare in Chennai is seeking a Client Consultant to build and maintain strong client relationships and contribute to CSR initiatives that create a positive community impact.

The role focuses on servicing clients, driving satisfaction, coordinating with internal teams, and promoting CSR programs. You will engage with NGOs and partners to execute events and track outcomes, while leveraging strong negotiation and communication skills to expand the client base.

Qualifications

• Client relationship management experience.
• CSR initiative experience or interest.
• Strong communication and negotiation abilities.

Responsibilities

• Servicing clients and maintaining relationships for repeat business.
• Identify and execute ideas to improve service delivery and client retention.
• Check in with clients to ensure satisfaction and resolve concerns with leadership.
• Coordinate with internal departments and clients for smooth execution of projects.
• Research competitors to recruit and retain customers.
• Collaborate with departments to satisfy clients with products or services.
• Collect client feedback and develop relationships with key personnel.

Skills

Negotiation skills

Communication skills

Self-motivation

Sales opportunity mindset

Resilience

Industry research

Commercial awareness

Job description

Job Description

Job description:

We are looking for a Client Consultant to build and maintain strong client relationships

and also contribute to the successful execution of Corporate Social Responsibility (CSR)

initiatives that create a positive impact on the community.

Roles and Responsibilities:

• Servicing clients and maintaining a relationship with them for repeat business
• Identify, innovate and execute business ideas to improve service delivery and improve client retention ratio of the company
• Regularly checking in on clients to ensure their satisfaction with the company
• Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them
• Coordinating with the internal departments and the client for smooth execution of a job
• Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers
• Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service
• Collect client feedback about their experience.
• Develop relationships with clients and key personnel.
• Elevate complaints and feedback to the relevant departments.

CSR Activities

• Plan, coordinate, and support the organization's Corporate Social Responsibility (CSR) initiatives in collaboration with internal stakeholders and external partners.
• Build and maintain relationships with NGOs, educational institutions, and community organizations for CSR programs.
• Coordinate employee volunteering activities and encourage participation in CSR initiatives.
• Manage end-to-end execution of CSR events
• Track CSR initiatives, measure their impact, and prepare reports for management.
• Ensure CSR activities align with the organization's values, business objectives, and applicable statutory requirements.
• Gather feedback from participants and stakeholders to continuously improve CSR programs.
• Promote CSR initiatives internally to enhance employee engagement and externally to strengthen the organization's brand image.

Key skills

• Strong negotiation and influencing skills
• The ability to communicate confidently both through speaking and writing with colleagues and clients from all levels of an organization
• Self-motivation
• A level of creativity when it comes to thinking of new sales opportunities
• Resilience
• The ability to research and keep on top of developments in the industry (an interest in the industry will help)
• Commercial awareness.

Job Classification

Industry: BPM / BPOFunctional Area / Department: CSR & Social ServiceRole Category: CSR & SustainabilityRole: CSR Coordinator/AssociateEmployement Type: Full time

Contact Details:

Company: Access HealthcareLocation(s): Chennai Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.