Clarizen Consultant

Infosys; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Infosys is seeking professionals to diagnose customer issues, design innovative CRM solutions, and contribute to proposals and solution design. You will plan configuration activities, tailor products, and conduct POC workshops to meet customer budgets and requirements.

The role includes leading small projects, collaborating with clients, and driving value in digital transformation journeys. You will engage in problem solving, stay aware of latest technologies and industry trends, and work with

Qualifications

• Experience with CRM implementations or configurations.
• Ability to diagnose customer issues and design innovative solutions.
• Experience in proposal development and solution design input.

Responsibilities

• Get to the heart of customer issues and design innovative solutions.
• Own parts of proposal documents and contribute inputs on design.
• Plan configuration activities and tailor product as per design.
• Conduct POC/workshops and assist in queries related to requirements.
• Lead small projects and contribute to unit-level initiatives.
• Interfacing with clients and managing project and team aspects.

Skills

CRM

Solution design

Proposal development

Project management

Client interfacing

Configuration management

Problem solving

Digital transformation

Job description

Job Description:

• Primary skills:Technology->CRM->Clarify

A day in the life of an Infoscion

• As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
• You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines
• Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge on software configuration management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management