Claims Handling Administrator

Jobtailor; Hyderabad; On-site; INR 200,000 - 320,000; Full time

Job summary

Jobtailor Hyderabad seeks detail-oriented data entry and claims processing professionals to manage document types, extract claim information with high accuracy, and ensure timely payments. You will create new claims, flag duplicates, and coordinate post-triage actions, maintaining clear system notes and accurate file stages.

The role emphasizes customer service, teamwork, and proactive problem-solving, with a focus on quality and adherence to SLAs.

Qualifications

• High accuracy and attention to detail in data extraction and payments.
• Proficient computer literacy with strong navigation and data entry skills.
• Strong customer service and communication abilities with clear telephony skills.
• Team-oriented and collaborative with proactive problem-solving attitude.

Responsibilities

• Understand types of documents and actions required.
• Data extract relevant claim information with high accuracy.
• Raise payments on files and create new claims; highlight duplicates.
• Complete post triage and redirect correspondence as needed.
• Raise payments and update system to reflect correct stage and notes.

Skills

Attention to detail

Customer service

Communication

Teamwork

Organised

Patience

Proactive

Willingness to Learn

Motivated

Enthusiasm

Collaborative

Determination

Telephony

Tools

Data Extraction

Claims Management

System Updates

Post Triage

Payment Processing

Job description

Responsibilities

• To understand the different types of documents received and the actions required for each
• Data extract all relevant claim information from the document onto the system where required with heightened attention of accuracy
• Raising payments on files, ensuring attention to detail.
• Create all new claims on the system(s) where applicable, highlighting duplicate claims where necessary
• Complete post triage and redirect correspondence if needed
• Raise payments and update the system to ensure the file is in the correct stage and clear notes are visible of actions taken
• Identify post that needs urgent action and elevate as appropriate
• Manage work efficiently to enable customer Service Level Agreement’s, individual targets and team targets are met
• Maintain a high standard of quality on work produced to meet both internal and external audit requirements
• To deliver professional standards of customer service to internal and external customers

Requirements

• Accuracy / Attention to detail
• Computer Literate
• Customer Service
• Collaborative
• Communication including telephony
• Determination
• Enthusiasm
• Motivated
• Organised
• Patience
• Proactive
• Teamwork
• Telephony
• Willingness to Learn

Hard Skills

• Data Extraction
• Claims Management
• System Updates
• Post Triage
• Payment Processing

Soft Skills

• Attention To Detail
• Communication
• Teamwork
• Proactive
• Organised