City Operations Manager

2070Health; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

2070Health is building a new stealth venture and seeks a hands-on Operations Lead in Delhi to ensure clinic services run reliably. You will coordinate clinics, patients, suppliers and field teams, manage inventory, handle escalations, and drive process improvements to scale operations.

You will work closely with founders to define workflows, dashboards and playbooks that enable fast, disruption-free healthcare delivery across clinics in Delhi.

Qualifications

• Experience managing operations with multiple stakeholders in healthcare delivery, logistics or diagnostics.
• Highly organized and adept at juggling parallel workstreams.
• Relies on systems, trackers and follow-ups rather than memory.
• Clear communication with clinic staff, suppliers, field teams and patients.
• Takes responsibility and follows things through to completion.
• Enjoys improving processes and finding better ways of working.

Responsibilities

• Be the primary operational point of contact for our clinics in Delhi.
• Coordinate with clinics, patients, suppliers and field teams to ensure services are completed as expected.
• Ensure nurses, sample collections and other field activities happen as planned.
• Manage doctor, clinic and patient escalations and drive them to resolution.
• Coordinate supply and inventory across clinics.
• Handle payments and reconciliations.
• Track operational metrics and follow up on open items.
• Build processes, dashboards and playbooks to help scale operations.

Skills

Operations management

Stakeholder coordination

Healthcare delivery

Process improvement

Inventory & logistics

Job description

About 2070Health

W Health Ventures has set up India’s first healthcare-focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months include ElevateNow, Nivaan Care, BabyMD, Reveal Healthtech and Everhope Oncology. This role is with our next stealth venture that we are building in Preventive Health.

About Stealth Company

It is an early-stage healthcare company building new ways for clinics to deliver and manage patient care beyond the consultation room. We work closely with leading doctors and clinics to make healthcare delivery more seamless and effective.

We are preparing to launch with our first clinics in Delhi and are looking for people who enjoy solving hard operational problems and building things from scratch.

The Role

Our clinics rely on us to ensure that patient services happen reliably and without friction. This requires constant coordination between clinics, patients, suppliers and our field team.

You will be responsible for service delivery across our clinics in Delhi. That means making sure the nurse reaches on time, the sample gets collected, inventory is available when needed, and any clinic, doctor or patient escalations are resolved quickly.

A large part of the role involves building strong relationships with clinic teams and becoming the person they call when something needs to get done.

What You Will Do

• Be the primary operational point of contact for our clinics in Delhi
• Coordinate with clinics, patients, suppliers and field teams to ensure services are completed as expected
• Ensure nurses, sample collections and other field activities happen as planned
• Manage doctor, clinic and patient escalations and drive them to resolution
• Coordinate supply and inventory across clinics
• Handle payments and reconciliations
• Track operational metrics and ensure timely follow-up on open items
• Build processes, dashboards and playbooks that help us scale

This is a broad role with significant responsibility. You will work directly with the founders and help establish how operations run as we grow.

Why This Role Matters

The trust of our clinic partners is earned one patient experience at a time. Every service completed successfully and every issue resolved well strengthens that trust.

As one of the early members of the team, you will play a key role in shaping how the company operates.

Requirements

• You have experience managing operations where outcomes depend on coordinating multiple stakeholders and moving parts. Experience in healthcare delivery, diagnostics, pharmaceuticals, logistics or quick commerce is preferred.
• You are highly organised and comfortable managing multiple parallel workstreams.
• You rely on systems, trackers and follow-ups rather than memory.
• You communicate clearly and can work effectively with clinic staff, suppliers, field teams and patients.
• You are comfortable taking responsibility and following things through to completion.
• You enjoy improving processes and finding better ways of working.