Cisco Voice Engineer

Tata Consultancy Services Limited; Hyderabad, Chennai, Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Tata Consultancy Services Limited is seeking a NICE CXone Senior Developer for pan-India deployment. The role requires expertise in CXone IVR and bot development, and strong scripting in Studio and APIs.

You will work with Cisco CUCM, CVP, and Finesse and translate complex Cisco flows into CXone equivalents. The ideal candidate will have 5–8 years of hands-on experience, proficient in JavaScript, Python, or .NET, and comfortable building CXone integrations with enterprise systems.

Qualifications

• Experience in NICE CXone IVR & Bot Development using Mpower studio.
• Hands-on NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Responsabilités

• Design, develop, and customize NICE CXone applications.
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone.
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Prepare technical documentation, migration guides, and code repositories.

Connaissances

JavaScript

Python

.NET

REST APIs

Formation

15 years of full-time education

Outils

NICE CXone

Cisco CUCM

CVP

Finesse

Description du poste

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Nice CXOne Senior Developer

Experience Range: 5 to 8 Years

Location: PAN INDIA

Must Have:

• experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Good to Have:

• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.

Essential:

• NICE CXone Mpower
• Cisco CUCM, CVP, Finesse knowledge.

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)