Chief Staff

Learningmate Solutions - A Straive Company; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Learningmate Solutions - A Straive Company in Mumbai seeks a strategic Chief of Staff to partner with the leadership team, coordinating across Sales, Delivery, Operations and Finance to ensure execution of priorities and rigorous performance tracking.

The role emphasizes business performance management, executive reporting, and data-driven insights, with an emphasis on AI-enabled transformation to boost productivity and decision-making.

Qualifications

• Bachelor's degree in Business, Engineering, Finance, or related field.
• 5–10+ years of experience in Operations, Program Management, Strategy, Consulting, Sales Operations, or a Chief of Staff role.
• Experience working directly with senior executives and leadership teams.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Partner with senior leadership to drive key priorities.
• Translate strategic goals into actionable plans with measurable outcomes.
• Identify risks and drive timely resolution.
• Track performance against objectives and KPIs.
• Prepare executive dashboards and reports.
• Coordinate cross-functionally across Sales, Delivery, Operations, and Finance.
• Oversee data, MIS, and analytics for decision-making.
• Maintain CRM data quality and pipeline visibility.
• Enable AI tools to improve productivity.

Skills

Advanced Excel

Data analysis

Dashboards

KPI management

CRM systems

HubSpot

AI tools

Executive comms

Project management

Stakeholder mgmt

Education

Bachelor's degree in Business/Engineering/Finance

Tools

HubSpot

CRM platforms

Job description

About the Role

We are seeking a highly driven and strategic Chief of Staff to act as a trusted partner to the leadership team. This role will serve as the central point of coordination across Sales, Delivery, Operations, and Finance, ensuring business priorities are executed effectively, performance is tracked rigorously, and leadership has the insights needed to make informed decisions.

The ideal candidate combines strong business acumen, analytical capabilities, stakeholder management skills, and operational excellence to drive organizational alignment and execution.

Key Responsibilities

Strategic Planning & Execution

• Partner with senior leadership to manage and drive key business priorities.
• Translate strategic goals into actionable plans and measurable outcomes.
• Ensure proactive planning and execution of initiatives across the organization.
• Identify risks, dependencies, and roadblocks and drive timely resolution.

Business Performance Management

• Track business performance against strategic and operational objectives.
• Monitor sales performance against targets at individual, portfolio, and overall business levels.
• Establish and manage key business metrics, KPIs, and scorecards.
• Ensure accurate forecasting and visibility into business performance.

Leadership Reporting & Governance

• Prepare executive dashboards, business reviews, and management reports.
• Present insights, trends, and recommendations to senior leadership.
• Drive governance mechanisms to monitor progress against commitments and action items.
• Participate in leadership meetings and ensure follow-through on critical initiatives.

Cross-Functional Coordination

• Act as a bridge between Sales, Delivery, Operations, and Finance teams.
• Coordinate with Delivery leaders to develop and monitor 30/60/90-day execution plans.
• Track progress against weekly and monthly objectives and milestones.
• Ensure organizational alignment on critical business priorities.

Data, MIS & Analytics

• Own business reporting, MIS, and performance dashboards.
• Ensure data accuracy, consistency, and availability across business systems.
• Generate actionable insights through analysis of business and operational data.
• Drive data-based decision-making across functions.

CRM & Sales Operations

• Maintain oversight of deal pipeline health and CRM data quality.
• Ensure all sales opportunities and deal information are accurately updated in HubSpot.
• Build and maintain executive-level dashboards and reports within HubSpot.
• Collaborate with sales leadership to improve pipeline visibility and forecasting accuracy.

Financial & Operational Tracking

• Track consultant and contractor payments and ensure timely reporting.
• Support financial reviews and operational planning activities.
• Monitor business investments, resource utilization, and operational efficiencies.

Digital Transformation & AI Enablement

• Leverage AI tools, automation, and advanced analytics to improve business productivity.
• Promote the use of ChatGPT, Microsoft Copilot, and other AI tools across workflows.
• Drive continuous improvement in reporting, analysis, and operational processes.

Required Qualifications

• Bachelor's degree in Business, Engineering, Finance, or a related field.
• 5-10+ years of experience in Business Operations, Program Management, Strategy, Consulting, Sales Operations, or a Chief of Staff role.
• Experience working directly with senior executives and leadership teams.
• Strong analytical and problem-solving capabilities.

Required Skills

• Advanced Microsoft Excel and data analysis skills.
• Strong reporting, MIS, dashboarding, and KPI management expertise.
• Experience with HubSpot or similar CRM platforms.
• Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, and automation platforms.
• Excellent communication, executive presentation, and stakeholder management skills.
• Strong project management and executive capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Key Success Metrics

• Achievement of organizational goals and strategic initiatives.
• Accuracy and timeliness of executive reporting.
• Sales target tracking and forecasting effectiveness.
• Improvement in CRM data quality and business visibility.
• On-time completion of 30/60/90-day delivery plans.
• Timely consultant payment tracking and operational governance.
• Increased leadership productivity and decision-making effectiveness.

Why Join Us?

As Chief of Staff, you will have a front-row seat to shaping the company's strategy, execution, and growth. You will work directly with leadership, influence key decisions, and drive initiatives that have a measurable impact on business success.