Chief Delivery Officer

inMorphis; Dadri; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

inMorphis is seeking a Vice President / Chief Delivery Officer to lead its global Delivery organization across Professional Services, Managed Services, and Customer Success. The role requires driving predictable delivery, customer satisfaction, and profitable growth while building a scalable delivery team.

Region Covered- India, SEA and US. You will own end-to-end delivery, governance, and executive-level relationships to achieve high CSAT, strong margins, and robust revenue realization.

Qualifications

• Proven experience leading large IT services and digital transformation delivery teams.
• Strong business acumen with ownership of delivery P&L and customer outcomes.
• Exceptional stakeholder management and senior leadership collaboration.

Responsibilities

• Lead end-to-end delivery across Professional, Managed Services and Customer Success.
• Drive governance, quality, on-time and on-budget delivery across accounts.
• Build executive relationships with strategic customers and ensure retention.
• Own Delivery P&L, utilization, margins, revenue realization and forecasting.
• Establish standardized delivery frameworks and monitor KPI dashboards.
• Mentor Delivery Managers and Practice Leaders for growth and succession.

Skills

Delivery Leadership

Customer Success

P&L Ownership

Stakeholder Management

Job description

Location: Noida / Banglore/ Mumbai

Experience: 18+ Years

About the Role- The Vice President / Chief Delivery Officer (CDO) will lead inMorphis' global Delivery organization, driving delivery excellence across Professional Services, Managed Services, and Customer Success. This role is responsible for ensuring predictable delivery, customer satisfaction, operational efficiency, and profitable growth while building a scalable, high-performing delivery organization.

Region Covered- India, SEA and US

Key Responsibilities

• Delivery Leadership Own end-to-end delivery of all ServiceNow engagements across implementation, AMS, and transformation programs.Drive delivery governance, quality, and operational excellence across all accounts.Ensure on-time, on-budget, and high-quality project execution.
• Customer Success Build executive relationships with strategic customers.Lead delivery reviews, manage critical escalations, and drive customer retention and account growth.Achieve industry-leading CSAT and delivery outcomes.
• Business & Financial Ownership Own Delivery P&L, utilization, margins, revenue realization, and forecasting.Improve delivery profitability through resource optimization and operational efficiency.Partner with Sales and Presales on large pursuits, solution reviews, and delivery commitments.
• Delivery Governance & PMO Establish standardized delivery frameworks, risk management, resource planning, and quality controls.Monitor portfolio health, project performance, and delivery KPIs through executive dashboards.
• Talent & Capability Development Build and mentor Delivery Managers, Program Managers, Architects, and Practice Leaders.Drive workforce planning, leadership succession, and capability development aligned with business growth.
• Strategic Leadership Collaborate with Practice Heads to strengthen ServiceNow capabilities across ITSM, ITOM, CSM, HRSD, ITAM, IRM, SecOps, SPM, App Engine, and AI.Drive automation, AI adoption, and continuous improvement across delivery operations.

Key Success Metrics

• 95%+ On-Time Project Delivery
• CSAT 4.7/5
• Gross Margin & Delivery P&L Achievement
• Utilization 82%
• Revenue Forecast Accuracy 95%
• SLA Compliance 98%
• Reduction in Delivery Escalations
• Leadership Retention & Capability Growth

Qualifications

18+ years of experience in IT Services or Digital Transformation, with at least 10 years in senior delivery leadership.Proven experience leading large-scale ServiceNow delivery organizations and enterprise transformation programs.Strong commercial acumen with ownership of Delivery P&L, customer success, and operational governance.Exceptional stakeholder management, leadership, and strategic decision-making skills. .