Cheque Processing - Senior Manager - Mumbai/Indore

Golden Opportunities; Mumbai; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Golden Opportunities in Mumbai/Indore is seeking a Senior Manager for Cheque Processing to lead a large team and drive end-to-end processing excellence. The role requires managing 50-100 FTEs and delivering sustained performance across KPIs in a payments-centric banking environment.

You will oversee client communications, enforce governance and risk controls, and lead process re‑engineering initiatives while collaborating with onshore and offshore partners.

Qualifications

• Required 12 – 15 years' experience in Cheque Processing / Clearing / Item processing and/or Payment’s processing.
• Should manage team of 50-100 FTE’s.
• Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle.
• Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations.
• Subject matter expert in Cheque processing and delivers subject‑matter expertise to customers/lower-level employees.
• Ensure resolution provided to client queries raised on time by team members through continuous monitoring of emails.
• Manage a large Team and improve team performance on various KPIs.
• Identify process re‑engineering opportunities and invoke GB/Yellow belt projects as necessary to execute the projects.
• Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence.
• Manage client communication and ensure there is a robust communication framework with the client.
• Manage process/system related issues to ensure nil impact to client.
• Perform periodical risk review of the process to ensure controls are put in place.
• Adhere to all documentation and Audit requirements & regulations.
• Adhere to the Information Security & compliance guidelines.
• Create succession planning in the team and retain talent via initiatives.
• Reduce communication gap between onshore and offshore partners.
• Review of EOD reports to ensure all transactions for the day have been processed and there are no pending exceptions.
• Excellent judgement and decision‑making skills, demonstrated leadership skills.
• Accountable for complex reporting and analysis requests.
• Organizes, records, processes, services the production of various activities of the team.
• Best practices should be consistent across resources.
• Flexible with shifts.

Responsibilities

• Lead and manage Cheque Processing operations for a large team.
• Drive end-to-end lifecycle optimization in Cheque Processing & Payments domains.
• Monitor KPIs, ensure quality, and implement process improvements.
• Coordinate with onshore/offshore teams to sustain performance.
• Ensure timely client communications and robust governance.

Job description

Job Title – Cheque Processing – Senior Manager – Mumbai/Indore

Candidate Expectations & Responsibilities

• Required 12 – 15 years' experience in Cheque Processing / Clearing / Item processing and/or Payment’s processing.
• Should manage team of 50-100 FTE’s.
• Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle.
• Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations.
• Subject matter expert in Cheque processing and delivers subject‑matter expertise to customers/lower-level employees.
• Ensure resolution provided to client queries raised on time by team members through continuous monitoring of emails.
• Manage a large Team and improve team performance on various KPIs.
• Identify process re‑engineering opportunities and invoke GB/Yellow belt projects as necessary to execute the projects.
• Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence.
• Manage client communication and ensure there is a robust communication framework with the client.
• Manage process/system related issues to ensure nil impact to client.
• Perform periodical risk review of the process to ensure controls are put in place.
• Adhere to all documentation and Audit requirements & regulations.
• Adhere to the Information Security & compliance guidelines.
• Create succession planning in the team and retain talent via initiatives.
• Reduce communication gap between onshore and offshore partners.
• Review of EOD reports to ensure all transactions for the day have been processed and there are no pending exceptions.
• Excellent judgement and decision‑making skills, demonstrated leadership skills.
• Accountable for complex reporting and analysis requests.
• Organizes, records, processes, services the production of various activities of the team.
• Best practices should be consistent across resources.
• Flexible with shifts.