Chat Customer Service Representative - Raipur Campus

Ttecjobs; Sarkhej; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus opportunities

Benefits

Job summary

TTEC in Ahmedabad, Gujarat is hiring a Chat Customer Service Representative to assist customers via chat, text, email and social media. You will resolve issues with written communication and provide thoughtful, compassionate service.

Freshers welcome; 1 year plus experience preferred. Requires high school diploma, computer literacy, and the flexibility to work a 24/7 environment. Training provided and opportunities for growth.

Qualifications

• 1 year or more customer service experience preferred, freshers welcome.
• Strong written communication skills and grammar.
• Basic computer skills and familiarity with chat tools or email platforms.

Responsibilities

• Answer and resolve customer inquiries via chat, text, email, and social media.
• Communicate clearly and empathetically to provide peace of mind to customers.

Skills

Customer service

Written communication

High School Diploma

Computer literacy

Education

High School Diploma

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• 1 year or more customer service experience – Freshers welcome to apply
• Great written communication skills including grammar and spelling
• High School Diploma
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their own unique way.