Channel Team Lead - EDSP, CTL EDSP

Amazon; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon in Hosur, India, is seeking Channel Team Leads for its transportation and delivery centers. The role focuses on identifying and onboarding I.H.S stores, managing channel partnerships, and driving performance across a network of stores.

The position requires strong leadership, analytical thinking, and a proactive approach to coaching teams while ensuring a high standard of customer experience and operational efficiency.

Qualifications

• Leadership and people-management skills.
• Ability to navigate ambiguity and drive clarity for the team.
• Strong customer-service mindset and ownership of outcomes.

Responsibilities

• Account Identification & Acquisition: map markets and onboard new I.H.S stores in the territory.
• Account Management: grow channel partners' business and execute strategic account plans.
• Field Visits: visit stores on a regular cadence to ensure growth and compliance.
• Training: deliver coaching on processes, products, operating model and SOPs.
• Reporting: publish data-driven reports on stores performance and network health.
• Team Management: build and lead multi-layer teams and coach associates to achieve targets.

Skills

Leadership

Ambiguity management

Customer service orientation

Communication skills

Ownership

Analytical skills

Education

Bachelor's degree / MBA

Tools

Advanced Excel

Job description

Description

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

Description

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance
Title: Channel Team Lead
Location: Hosur

Essential Functions

• Job Description
• Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliveries.
  

Essential Skills

Strong leadership capabilities and people management skills
Ability to navigate ambiguity and drive clarity for the team in evolving situations.
Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background
• Advanced Excel and Communication skills
• Operations/People Handling skills

A day in the life
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Basic Qualifications

• 1+ years of sales experience
• Bachelor's degree

Preferred Qualifications

• 2+ years of sales experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

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Job ID: A10458550