Change Support Manager(Business Transformation)

Amgen Inc. (IR); Hyderabad; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Amgen Inc. in Hyderabad, India is seeking a results-delivery-focused Information Systems leader to own RDO capabilities, shaping change tools, platforms, and processes that scale enterprise transformation.

You will partner with technology and product teams to translate transformation needs into scalable solutions, drive adoption, define KPIs, and deliver measurable business impact in a global, matrixed environment.

Qualifications

• Master’s or Bachelor’s degree and 8–13 years of Business Performance, Continuous Improvement, or Project Management experience.
• Experience at the intersection of business and technology; able to partner with product and engineering teams.
• Exposure to digital platforms, analytics, or workflow tools; AI/LLM use cases preferred.

Responsibilities

• Own specific components of the RDO capability stack and translate priorities into scalable tools and execution standards.
• Embed capabilities across global programs to ensure consistency and quality of execution.
• Partner with technology teams as the business-facing product owner for digital change and AI-enabled solutions.
• Define business requirements for change tools, including use cases and success metrics; collaborate on design, build, and release.
• Drive adoption strategy, user engagement, and continuous improvement based on data and feedback.

Skills

Product ownership

Stakeholder management

AI-enabled solutions

Data interpretation

Education

Master’s or Bachelor’s degree

Job description

Career Category Information Systems Job Description Job Description What you will do In this role, you will operate as a core member of the Results Delivery Office (RDO) capability engine, responsible for building, scaling, and driving adoption of the systems, tools, and operating processes that enable enterprise transformation at Amgen. Reporting to the Associate Director, you will act as a business owner of defined RDO capabilities—spanning change management frameworks, digital platforms, and AI-enabled solutions. You will work in close partnership with technology and product teams to translate transformation needs into scalable solutions and ensure they deliver measurable business impact. This role sits at the intersection of business strategy, transformation execution, and technology, requiring strong product thinking, operational discipline, and stakeholder influence.

Roles and Responsibilities

• Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standards
• Ensure capabilities are embedded effectively across global programs, driving consistency and quality of execution
• Act as the business-facing product partner for digital change and AI-enabled solutions
• Act as a key contributor for the knowledge management build/run efforts for Results Delivery Office
• Define business requirements for change tools, including use cases, and success metrics; partner with technology teams on design, build, and release
• Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data
• Define and track KPIs across adoption, usage, execution quality, and business outcomes
• Develop reporting and insights to assess effectiveness of transformation capabilities
• Identify systemic friction points and lead interventions to improve speed, quality, and impact
• Partner with global transformation and program teams to deploy RDO tools and ways of working
• Act as a connector across business, technology, and execution teams to drive alignment
• Drive experimentation and innovation to improve user experience and execution productivity

What we expect of you

• Experience in transformation, strategy, operational excellence, or consulting environments
• Strong comfort working at the intersection of business and technology; able to partner effectively with product and engineering teams
• Experience with digital platforms, analytics, or workflow tools; exposure to AI/LLM use cases preferred
• Structured problem solver with strong analytical and data interpretation skills
• Ability to influence in a global, matrixed environment without direct authority
• Strong ownership mindset with accountability for outcomes and impact

Basic Qualifications

• Master’s or Bachelor’s degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience

Preferred Experience

• Exposure to digital platforms, product operating models, or workflow tools
• Experience working with or deploying AI/LLM-enabled solutions in business contexts
• Background in consulting, transformation, or internal strategy functions
• Experience operating in global, matrixed environments

Ways of Working

• Strong stakeholder management and communication skills
• Ability to partner closely with technology teams to deliver scalable solutions (without being a developer)
• Structured thinking and problem-solving
• Ability to operate with autonomy and drive outcomes in ambiguous environments

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen