Change Manager - Lead

Iris Software Inc.; Dadri; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

World-class benefits for financial and health needs

Job summary

Iris Software Inc. is seeking a Change Management & Adoption Analyst to support user adoption of AI and automation initiatives. In this role, you will develop change management plans, create training materials, and conduct onboarding activities to ensure stakeholders effectively adopt new solutions.

Ideal candidates have strong communication skills, experience in training development, and a collaborative mindset. This position offers world-class benefits to support your personal and professional growth.

Responsibilities

• Develop and execute change management and adoption plans.
• Create training materials and job aids.
• Conduct training sessions and onboarding activities.
• Support end-user onboarding and monitor usage adoption.
• Prepare and deliver stakeholder communications.
• Gather user feedback and analyze adoption trends.
• Partner with the Program Manager for alignment.
• Collaborate with cross-functional teams.

Skills

Strong written and verbal communication skills

Experience developing training materials

Working knowledge of change management

Ability to gather and synthesize user feedback

Strong organizational skills

Collaborative mindset

Job description

Overview

Why Join Iris? Are you ready to do the best work of your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions? Join Iris Software — one of the fastest-growing IT services companies — where you own and shape your success story.

About Us
At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services. Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working with Us
At Iris, every role is more than a job — it’s a launchpad for growth. Our Employee Value Proposition, “Build Your Future. Own Your Journey.” reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it. We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best — both personally and professionally. Curious what it’s like to work at Iris? Head to this video for an inside look at the people, the passion, and the possibilities. Watch it here.

Job Description

The Change Management & Adoption Analyst supports successful user adoption and value realization for enterprise AI, automation, and process improvement initiatives. This role is responsible for planning and executing change management, training, and communication activities that enable end users and stakeholders to effectively adopt new solutions and ways of working. The analyst partners closely with program and process leads to ensure change activities are aligned with delivery milestones and business outcomes.

Primary Responsibilities

• Develop and execute change management and adoption plans to support the rollout of AI, automation, and process improvement solutions.
• Create training materials, job aids, and enablement content to support end-user readiness and sustained adoption.
• Conduct training sessions, workshops, and onboarding activities for impacted user groups.
• Support end-user onboarding and monitor usage adoption to identify gaps or risks.
• Prepare and deliver stakeholder communications related to solution, process, and workflow changes.
• Gather user feedback, analyze adoption trends, and identify risks to adoption or value realization.
• Partner with the Program Manager and Process/Value Analyst to align change and adoption activities with delivery milestones and outcomes.
• Collaborate with cross-functional teams to ensure consistent messaging and a coordinated change approach.
• Maintain documentation related to change plans, training materials, and adoption metrics.
• Adhere to ethical standards and comply with all applicable laws, regulations, and organizational policies.

Knowledge/Skills

• Strong written and verbal communication skills with the ability to engage diverse stakeholder groups.
• Experience developing training materials and facilitating enablement sessions.
• Working knowledge of change management and adoption best practices.
• Ability to gather and synthesize user feedback into actionable insights.
• Strong organizational skills with the ability to manage multiple initiatives concurrently.
• Collaborative mindset with experience working across technical and business teams.

Mandatory Competencies

• Delivery Management - Portfolio Management - Margins and Revenue
• Stakeholder Management
• PMO - Planning and Scheduling
• Delivery Management - Portfolio Management - Forecasting
• Data & AI - GEN AI - Advanced GenAI & Agentic Framework Concepts
• Beh - Communication and collaboration

Perks And Benefits For Irisians

Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.