Change Manager

Ericsson; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ericsson in Noida, India is seeking a Change Manager to lead the Change Advisory Board and govern network changes across RAN, Core, Transmission, and IP domains. You will ensure ITIL-aligned processes, documentation, and audit readiness while coordinating with engineering, GNOC, MSIP, and external vendors.

Required 3–5 years in change management, ITIL Foundation, and strong telecom/network knowledge; familiarity with ServiceNow/Remedy is a plus.

Qualifications

• Bachelor’s degree in Electronics, Telecom, or Computer Engineering.
• 3–5 years in network operations/change management; OSS/BSS exposure is a plus.
• ITIL Foundation (mandatory); CCNA/JNCIA or Ericsson training preferred.
• Strong telecom network knowledge, ITSM tools, IP/SNMP/SIP protocols, and BI/reporting proficiency.

Responsibilities

• Lead CAB and CCB meetings; approve network changes and emergency decisions.
• Assess change impact on service and KPI like latency and call drops.
• Ensure documentation, audit readiness, and SOP alignment using ITSM tools.
• Deliver post-change reports and support automation via Excel, Python, or BI tools.
• Coordinate with engineering, GNOC, MSIP, field ops, and vendors (Ericsson, Nokia, Huawei, Cisco).
• Enforce network security policies and ISO 27001/NIST-aligned practices.

Skills

Telecom knowledge

BI reporting

English/Hindi communication

Education

Bachelor’s in Electronics, Telecom, or Computer Engineering

Tools

ServiceNow

Remedy

Job description

About This Opportunity

Join our dynamic Telecom Operations team as a Change Manager, responsible for maintaining the integrity, performance, and availability of telecom networks (RAN, Core, Transmission, IP). You’ll lead the Change Advisory Board (CAB), oversee network change processes, and ensure compliance with ITIL standards, Ericsson policies, and customer SLAs.

What you will do

• Lead CAB and CCB: Manage CAB meetings, approve network changes, and handle critical/emergency decisions.
• Assess Change Impact: Analyze service and KPI impact (e.g., latency, call drop) of planned changes; mitigate risks during rollouts.
• Process & Compliance: Ensure proper documentation, audit readiness, and alignment with SOPs using ITSM tools (ServiceNow, Remedy).
• Reporting & Automation: Deliver post-change reports and support automation via Excel, Python, or BI tools.
• Cross-Functional Coordination: Work with engineering, GNOC, MSIP, field ops, and vendors (Ericsson, Nokia, Huawei, Cisco).
• Security Compliance: Enforce network security policies and support ISO 27001/NIST-aligned practices.

The skills you bring

• Education: Bachelor’s in Electronics, Telecom, or Computer Engineering.
• Experience: 3-5 years in network operations/change management; exposure to OSS/BSS, NFV is a plus.
• Certifications: ITIL Foundation (mandatory); CCNA, JNCIA, or Ericsson training preferred.
• Technical Skills: Strong telecom network knowledge, ITSM tools, protocols (IP, SNMP, SIP), and BI/reporting proficiency.
• Soft Skills: Effective communicator in English/Hindi, strong leadership, and decision-making in high-stakes situations.

"All academic credentials must be from recognized and accredited institutions and are further subject to verification."

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.

We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city

India (IN) || Noida