Change Management Specialist

wundermanthompson; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

VML is seeking a Change Management Specialist to drive enterprise transformation initiatives, ensuring adoption of new operating models, processes, and technologies. You will partner with executives to align governance, communications, and programs across the organization.

Role requires strong experience in PROSCI/ADKAR/Kotter frameworks, stakeholder engagement, and capability-building. Expect cross-functional collaboration across strategy, HR, learning, and IT teams.

Qualifications

• 7–10 years of experience in organizational change management, business transformation, and related fields in a global tech or SaaS setting.
• Bachelor’s degree in business, psychology, HR, communications, management, or a related field; MBA/Master’s preferred.
• Proven experience leading enterprise-wide change initiatives, including readiness, adoption, and governance.

Responsibilities

• Lead enterprise change strategy end-to-end for transformation initiatives.
• Drive organizational readiness by assessing adoption risks and capability gaps.
• Partner with leaders to align change activities with governance and roadmaps.
• Develop executive communications, toolkits, and plans for transformation programs.
• Define KPIs and adoption metrics to monitor change effectiveness and improvements.
• Collaborate across strategy, HR, learning, technology, and operations to align priorities.

Skills

Change management

Strategy

Program management

Organizational development

Business operations

Education

Bachelor's degree in business/psychology/HR/communications/management

Tools

PROSCI

ADKAR

Kotter

Job description

Who We Are

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign's Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP , the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

The opportunity

The Change Management Specialist plays a critical role in ensuring strategic initiatives are successfully adopted across the organization. This role is responsible for developing and executing enterprise change strategies that drive stakeholder alignment, leadership engagement, organizational readiness, communications, capability building, and long-term adoption. Success in this role requires balancing people, process, and business priorities to help organizations realize the full value of transformation investments.

What you'll be doing

Lead Enterprise Change Strategy

Develop and execute end-to-end change strategies for enterprise transformation initiatives, ensuring successful adoption of new operating models, processes, technologies, and ways of working.

Integrate change management into program execution, aligning with business objectives, implementation roadmaps, and organizational priorities.

Drive Organizational Readiness and Adoption

Assess organizational readiness by identifying adoption risks, stakeholder impacts, capability gaps, and resistance, and implement mitigation plans to ensure business readiness.

Consult & govern enablement and adoption programs that equip employees to successfully transition to new ways of working.

Partner with Leaders and Stakeholders

Build stakeholder engagement and executive sponsorship strategies that drive alignment, commitment, and accountability across leadership and cross-functional teams.

Coach leaders on effective change leadership, communication, and stakeholder engagement throughout the transformation lifecycle.

Lead meaningful conversations with business leaders on transformation program governance, decision-making, and negotiating resolution, using strong business judgment, situational awareness, and executive presence to read the room, steer discussions toward desired outcomes, and flag issues or red flags early.

Lead Change Communications

Develop and deliver executive communications, leadership messaging, presentations, toolkits, and communication plans that clearly articulate the transformation vision, business rationale, progress, and expected outcomes.

Ensure consistent, transparent, and aligned messaging across stakeholder groups.

Measure and Improve Change Effectiveness

Define and monitor change KPIs, adoption metrics, organizational health indicators, stakeholder sentiment, and training effectiveness to measure success and recommend improvements.

Collaborate Across Enterprise

Partner with strategy, program management, HRBP, Communications, learning and development, technology, business operations, and executive leadership to align change activities with business priorities and execution timelines.

Build Sustainable Change Capability

Establish scalable change management frameworks, governance, templates, and best practices that strengthen organizational change capability and support continuous improvement.

What You'll Bring

• 7-10 years of experience in Organizational Change Management, Business Transformation, Strategy, Program Management, Organizational Development, Human Capital Consulting, or Business Operations within a global technology or SaaS organization.


• Bachelor's degree in business, Organizational Psychology, Human Resources, Communications, Management, or a related field; MBA or Master's preferred.


• Proven experience leading enterprise-wide change initiatives, including organizational readiness, stakeholder engagement, executive communications, adoption, learning, and capability-building programs.


• Strong expertise in change management frameworks such as PROSCI, ADKAR, Kotter, or equivalent methodologies.


• Demonstrated success partnering with Director, VP, and Executive-level stakeholders, with exceptional facilitation, executive communication, and influencing skills.


• Strong analytical and problem-solving capabilities with experience measuring adoption, organizational health, and change effectiveness through defined KPIs