Change Management Specialist

VML/WPP Enterprise Solutions; Dadri; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

WPP Enterprise Solutions is seeking a Change Management Specialist to drive enterprise transformation programs. You will develop and execute change strategies, ensure organizational readiness, and govern adoption programs across leadership and teams.

You will partner with strategy, HR, communications and technology to align change activities with business priorities, measure adoption, and build scalable change capabilities in a fast-paced, global tech environment.

Qualifications

• Bachelor’s degree in business, psychology, HR, communications or related field; MBA preferred.
• Proven experience leading enterprise-wide change initiatives including readiness and executive communications.

Responsibilities

• Lead end-to-end enterprise change strategies for transformation initiatives.
• Assess readiness, stakeholder impact, gaps, and resistance; implement mitigation plans.
• Coach leaders on change leadership, communications, and stakeholder engagement.
• Build stakeholder engagement and sponsorship strategies across leadership and teams.
• Lead executive communications, messaging, and governance discussions with business leaders.
• Define KPIs and metrics for adoption, health indicators, and training effectiveness.

Skills

Change Management

Stakeholder Engagement

Executive Communications

Organizational Readiness

Adoption & Enablement

Metrics & KPIs

Leadership Coaching

Education

Bachelor’s degree

MBA preferred

Tools

Microsoft 365

AI tools (Copilot/ChatGPT)

Job description

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

The opportunity

The Change Management Specialist plays a critical role in ensuring strategic initiatives are successfully adopted across the organization. This role is responsible for developing and executing enterprise change strategies that drive stakeholder alignment, leadership engagement, organizational readiness, communications, capability building, and long-term adoption. Success in this role requires balancing people, process, and business priorities to help organizations realize the full value of transformation investments.

What you’ll be doing

Lead Enterprise Change Strategy

• Develop and execute end-to-end change strategies for enterprise transformation initiatives, ensuring successful adoption of new operating models, processes, technologies, and ways of working.
• Integrate change management into program execution, aligning with business objectives, implementation roadmaps, and organizational priorities.

Drive Organizational Readiness and Adoption

• Assess organizational readiness by identifying adoption risks, stakeholder impacts, capability gaps, and resistance, and implement mitigation plans to ensure business readiness.
• Consult & govern enablement and adoption programs that equip employees to successfully transition to new ways of working.

Partner with Leaders and Stakeholders

• Build stakeholder engagement and executive sponsorship strategies that drive alignment, commitment, and accountability across leadership and cross-functional teams.
• Coach leaders on effective change leadership, communication, and stakeholder engagement throughout the transformation lifecycle.
• Lead meaningful conversations with business leaders on transformation program governance, decision-making, and negotiating resolution, using strong business judgment, situational awareness, and executive presence to read the room, steer discussions toward desired outcomes, and flag issues or red flags early.

Lead Change Communications

• Develop and deliver executive communications, leadership messaging, presentations, toolkits, and communication plans that clearly articulate the transformation vision, business rationale, progress, and expected outcomes.
• Ensure consistent, transparent, and aligned messaging across stakeholder groups.

Measure and Improve Change Effectiveness

• Define and monitor change KPIs, adoption metrics, organizational health indicators, stakeholder sentiment, and training effectiveness to measure success and recommend improvements.
• Partner with strategy, program management, HRBP, Communications, learning and development, technology, business operations, and executive leadership to align change activities with business priorities and execution timelines.

Build Sustainable Change Capability

• Establish scalable change management frameworks, governance, templates, and best practices that strengthen organizational change capability and support continuous improvement.

What You’ll Bring

• 7–10 years of experience in Organizational Change Management, Business Transformation, Strategy, Program Management, Organizational Development, Human Capital Consulting, or Business Operations within a global technology or SaaS organization.
• Bachelor’s degree in business, Organizational Psychology, Human Resources, Communications, Management, or a related field; MBA or Master's preferred.
• Proven experience leading enterprise-wide change initiatives, including organizational readiness, stakeholder engagement, executive communications, adoption, learning, and capability-building programs.
• Strong expertise in change management frameworks such as PROSCI, ADKAR, Kotter, or equivalent methodologies.
• Demonstrated success partnering with Director, VP, and Executive-level stakeholders, with exceptional facilitation, executive communication, and influencing skills.
• Strong analytical and problem-solving capabilities with experience measuring adoption, organizational health, and change effectiveness through defined KPIs and metrics.
• Experience operating in highly matrixed, fast-paced organizations and collaborating across multiple business functions.
• Demonstrated ability to influence senior stakeholders in complex matrix environments, resolve conflict constructively, and bring strong business acumen and street-smart judgment to transformation governance discussions.
• Proficiency with Microsoft 365 and modern collaboration platforms; experience using AI tools such asMicrosoft Copilot, ChatGPT, or Claude to enhance communications, enablement, and change planning is highly desirable.

Preferred Qualifications

• PROSCI Change Management, PMP, Agile, Lean, or equivalent professional certification.
• Experience in Management Consulting (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, EY, PwC, KPMG) or leading enterprise digital transformation, operating model redesign, organizational design, workforce transformation, or technology implementation initiatives.

Beyond the Resume

• People-Centric Strategist: Drives successful transformation by balancing business objectives with organizational behaviour, culture, and employee experience.
• Influential Leader: Builds trust, aligns diverse stakeholders, and drives adoption through collaboration rather than authority.
• Executive Storyteller: Simplifies complex transformation into compelling narratives that inspire confidence and action.
• Capability Builder: Creates scalable change frameworks, leadership capabilities, and organizational practices that sustain long-term transformation.
• Data-Driven Change Leader: Uses adoption metrics, stakeholder insights, and organizational health indicators to measure success and continuously improve outcomes.
• Thrives in Ambiguity: Brings structure, clarity, and confidence to fast-paced, evolving environments.
• Continuous Learner: Embraces emerging change methodologies, AI-enabled tools, and workforce transformation practices to continuously enhance organizational effectiveness.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead withHeart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower yourBrainsfor innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we championCourage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

About WPP

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.