Change Management Analyst

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sabre is seeking a Change Management/Business Analyst professional to help drive AI-driven adoption and process improvements across teams in Bengaluru. You will partner with business units to plan, execute, and monitor change initiatives, leveraging ServiceNow workflows and data insights to maximize adoption and value.

The role emphasizes stakeholder collaboration, training materials, and effective communication.

Qualifications

• Experience supporting organizational change, technology adoption, or process improvement initiatives.
• Strong English communication skills, both written and verbal.
• Experience with ServiceNow workflows and reporting capabilities.
• Ability to analyze data and trends to measure adoption and identify improvements.
• Excellent stakeholder management and ability to explain technical concepts clearly.

Responsibilities

• Plan and execute change management activities to drive adoption of new technologies and processes.
• Analyze current workflows and identify efficiency improvements through AI, automation, and process optimization.
• Develop adoption metrics, dashboards, and reports to monitor user engagement.
• Engage with stakeholders to gather feedback and ensure organizational readiness for change.
• Utilize ServiceNow to support workflow improvements and track implementation activities.
• Create user guides, training materials, and communications to enable adoption.
• Develop clear communications explaining purpose, benefits, and impact of changes.
• Monitor outcomes and drive continuous improvement in user experience.

Skills

Change Management

Business Analysis

Stakeholder Engagement

Data Analysis

Excel / Reporting

Communication Skills

Tools

ServiceNow (SNOW)

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Team Description

We are looking for someone who is passionate about helping people adapt to change and adopt new ways of working. In this role, you will play a key part in driving organizational change initiatives related to AI tools, automation, and ServiceNow (SNOW) workflows. You will use data and employee feedback to understand adoption trends, identify barriers to change, and develop strategies that help teams successfully transition to new processes and technologies. This role is ideal for someone with a Business Analyst or Change Management mindset who enjoys working at the intersection of people, process, and technology. You will help ensure that new solutions are not only implemented but embraced and effectively used across the organization.

Role and Responsibilities

• Support Change Initiatives: Partner with different teams to plan and execute change management activities that drive successful adoption of new technologies, processes, and ways of working.
• Analyze Business Processes: Assess current workflows and identify opportunities to improve efficiency through AI, automation, and process optimization.
• Measure Adoption and Engagement: Develop and analyze adoption metrics, dashboards, and reports to understand user engagement and identify areas requiring additional support.
• Stakeholder Engagement: Work with business teams, managers, and project stakeholders to understand concerns, gather feedback, and ensure organizational readiness for change.
• ServiceNow & Process Support: Utilize ServiceNow (SNOW) to support workflow improvements, track implementation activities, and gather insights into process performance.
• Training and Enablement: Create user guides, training materials, and communication plans that help employees understand and adopt new tools and processes.
• Change Communications: Develop clear and compelling communications that explain the purpose, benefits, and impact of organizational changes.
• Continuous Improvement: Monitor adoption outcomes, collect feedback, and recommend improvements to enhance user experience and long-term sustainability.
• Cross-Functional Collaboration: Partner with project managers, technical teams, and business leaders to align change management activities with project objectives and timelines.

Qualifications and Education Requirements

• Strong English communication skills, both written and verbal.
• Experience supporting organizational change, technology adoption, process improvement, training, or business analysis initiatives.
• Experience or comfort working with ServiceNow (SNOW), including reviewing workflows, tracking requests, and generating reports.
• Ability to analyze data and trends using tools such as Excel or reporting platforms to measure adoption and identify improvement opportunities.
• Strong stakeholder management and communication skills, with the ability to explain technical concepts in a clear and relatable manner.
• Interest in AI, automation, and emerging technologies, with enthusiasm for helping others adopt new solutions.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Demonstrated ability to influence and drive change through collaboration rather than authority.

Nice to Have Qualifications

• Familiarity with formal change management methodologies
• Experience supporting technology transformation, digital adoption, or process improvement initiatives.
• Experience creating training materials, adoption campaigns, or employee communications.
• Knowledge of ServiceNow workflows and reporting capabilities.
• Exposure to AI-enabled tools and enterprise automation platforms.

You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

#LI-Hybrid#LI-BG1

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.

EEO IS THE LAW

Technical Assistance

For technical assistance with this career site, send an email to [e-mail].

Note: Resumes/CVs are not accepted via email.