Change & Communications Lead AME

JLL; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

JLL seeks an experienced AME Change & Communications Lead to drive change enablement and strategic communications for the Workspace Experience and Operations (WE&O) team. You will oversee regional change initiatives, develop stakeholder engagement, and craft cohesive communications across touchpoints.

You will lead content strategy, brand consistency, and employee messaging while coordinating with HSBC representatives and regional leaders to ensure a seamless transition through relocations,

Qualifications

• Experience in change management, project and stakeholder management within corporate real estate or workplace transformation.
• Proven ability to develop and execute comprehensive communications strategies across regions.
• Strong leadership, mentoring, and governance capabilities in fast-paced environments.

Responsibilities

• Lead change enablement across markets and onboard change ambassadors for WE&O projects.
• Develop stakeholder communication matrices and manage senior leadership alignment.
• Create content strategies, brand messaging, and campaigns to support experiential workplace initiatives.
• Mentor team members in change management techniques and stakeholder engagement.

Skills

Change management

Communication

Project management

Stakeholder management

Content strategy

Brand management

Leadership

Data analysis

Tools

SharePoint

Job description

AME Change & Comms Lead JD

What this job involves

We are seeking an experienced Change & Communications Lead to drive change management strategies, operational activation of JLL's Experience Led Change Enablement Programme, and comprehensive communications excellence as part of the Workspace Experience and Operations (WE&O) team.

[EXPANDED SCOPE]

This position is responsible for overseeing and driving change projects across multiple markets while serving as the strategic communications leader for the wider region.

The key focus combines enabling experience-led change by empowering all WE&O teams to support workspace refurbishments, relocations, and new programmes with developing and executing cohesive communication strategies that ensure colleagues are informed, engaged, and empowered throughout workspace transitions while maintaining consistent, compelling communications across all touchpoints.

The Change & Communications Lead enables a cohesive process between the WE&O team, projects team, as well as other functions within the business, i.e., Communications, HR, and Leadership. This role works to ensure a smooth transition from inception to go-live, leading transformative change with customer experience in mind while ensuring consistent brand messaging and employee engagement across the region.

This is an exciting role for a change leader and strategic communicator who has a track record in project management, client/stakeholder management, communication, content strategy, brand management, as well as a focus on service delivery.

What Your Day-to-Day Will Look Like

Core Responsibilities: Change Enablement (Existing Foundation)

The Change & Communications Lead's overall responsibility is to ensure onsite WE&O change ambassadors are activated and onboarded for all identified and approved projects across the region, and work with them and the wider project team as appropriate, to develop and execute ongoing change management strategies aligned with colleague experiences and operational facilities management requirements while simultaneously managing strategic communications initiatives.

Project Management

• Ensure participation in identified and approved projects. Contribute by noting new projects coming into stage 1 and facilitate the provision of insights and learnings to regional project teams. Raise concerns for discussion, if any.
• Ensure a governance process and cadence is in place for all POCs and projects locally, as appropriate.
• Ensure the change process is executed in a programmatic fashion, as appropriate.
• Ensure the WE&O change ambassadors and the nominated change champions from the client side are provided adequate information, training, and support to mobilise change, as appropriate.
• Provide regional consultation, governance, and oversight.
• Develop change strategy in partnership with Sub-regional Workspace Experience Lead and onsite WE&O team, with consultation from client, as appropriate.
• Keep the resource bank up to date and provide tools/templates (decision tree, project tracker, project run sheet, signages, welcome guide, etc.) to WE&O teams, where applicable.
• Ensure the onsite team have made plans and provisions for a Day 1 experience, where applicable - mobilising for move-in engagement and activities.
• Ensure that WE&O services and offerings are turned on, as appropriate.

Client/Stakeholder Management and Communication

• Lead comprehensive stakeholder mapping and engagement strategies across all organizational levels, identifying key influencers, decision‑makers, and change champions
• Develop and maintain stakeholder communication matrices that define engagement frequency, messaging approaches, and feedback mechanisms for each stakeholder group
• Conduct regular stakeholder impact assessments to understand how workspace changes affect different business units, functions, and colleague populations
• Facilitate senior leadership alignment sessions with C‑suite executives, business heads, and functional leaders to secure buy‑in and resolve strategic conflicts
• Partner with local experience teams and communications support to develop collateral that aligns with HSBC's standards
• Serve as an active stakeholder on project calls and coordinate stakeholder meetings with appointed HSBC RES Representatives
• Facilitate close collaboration with lines of business and functions to ensure effective experience‑led change enablement

Leadership Management

• Guide the team through structured change process phases from assessment through implementation to sustainability, ensuring consistent application of methodologies
• Mentor team members in change management techniques, stakeholder engagement best practices, and organizational psychology principles
• Establish team performance metrics and dashboards to track engagement effectiveness and stakeholder satisfaction
• Guide the team in developing change personas and journey maps to better understand colleague experiences throughout workspace transitions

Continuous Improvement

• Collaborate proactively with regional and global teams to maintain alignment with organizational goals, serving as bridge between execution and enterprise‑wide strategic initiatives
• Contribute communications best practices, innovative templates, and thought leadership to the Regional/Global Experience Lead for the Global SharePoint Communications Repository
• Conduct systematic gap analysis to identify communication and change maturity differences across markets, implementing targeted plans to elevate underperforming markets to best‑in‑class standards
• Mentor and develop communications and change capabilities within WE&O team members through structured consultations, upskilling programs on brand guidelines, professional communications, and strategic messaging techniques
• Design and facilitate regional training workshops and knowledge‑sharing sessions that build capability, foster collaboration, and establish communities of practice
• Maintain close alignment with the Global Communications Manager while actively engaging with JLL Work Dynamics Communications network to share insights and adopt best practices

[NEW ADDITION] Strategic Communications & Regional Leadership

[NEW] Communications Excellence

• Drive employee engagement and workplace culture through comprehensive internal communications programs including strategic event promotion, office wayfinding and informational signage, behavioral nudges reinforcing workspace etiquette, and compelling printed and digital campaigns across all touchpoints
• Craft and distribute key messages for various stakeholders while ensuring consistent brand messaging adapted to local market nuances and cultural sensitivities
• Develop content strategies that resonate across markets through MyDay, digital signage, newsletters, blog pieces, articles, videos, and timely event promotions
• Serve as gatekeeper of digital signage and communication displays, reviewing content submissions and managing comprehensive communications calendars
• Oversee JLL Business Services (JBS) to supervise creation, design, and delivery of communications collaterals in liaison with sub‑regional experience leads for market‑specific requests promoting RES events, initiatives, changes, moves, upgrades, and other required materials for HSBC

[NEW] Regional Alignment & Capability Building

• Collaborate proactively with regional and global teams to maintain alignment with organizational goals, serving as bridge between execution and enterprise‑wide strategic initiatives
• Contribute communications best practices, innovative templates, and thought leadership to the Regional/Global Experience Lead for the Global SharePoint Communications Repository
• Conduct systematic gap analysis to identify communication and change maturity differences across markets, implementing targeted plans to elevate underperforming markets to best‑in‑class standards
• Mentor and develop communications and change capabilities within WE&O team members through structured consultations, upskilling programs on brand guidelines, professional communications, and strategic messaging techniques
• Design and facilitate regional training workshops and knowledge‑sharing sessions that build capability, foster collaboration, and establish communities of practice
• Maintain close alignment with the Global Communications Manager while actively engaging with JLL Work Dynamics Communications network to share insights and adopt best practices

[NEW] Strategic Leadership Responsibilities

• Develop and execute cohesive communication and change strategies that align with business objectives across the wider region, ensuring scalability and consistency in messaging frameworks and change methodologies
• Serve as the primary communications and change management subject matter expert for internal and external stakeholders, providing counsel on complex challenges from project inception through post‑implementation
• Oversee experience‑led change initiatives including workspace refurbishments, relocations, restacks, new programmes, and transformational projects, ensuring seamless transitions with customer experience at the forefront
• Drive continuous improvement through competitive benchmarking, industry trend analysis, and post‑implementation retrospectives to capture lessons learned and optimize future initiatives

[EXPANDED] Project & Stakeholder Management

• Lead compilation and delivery of monthly reports and trackers to key client stakeholders as primary contact
• Analyze communication and change effectiveness through data‑driven insights, workspace analytics, and stakeholder feedback patterns to inform strategy adjustments

[EXPANDED] Continuous Excellence

• Champion communications and change excellence as a thought leader, actively contributing to the strategic evolution of the WE&O function
• Stay current on global updates, HSBC brand guidelines, new asset releases, and emerging tools through active participation in training programs
• Analyze and report regularly on impact of communication and change initiatives while maintaining weekly updates to leadership on key initiatives, metrics, and upcoming projects

Key Partners & Stakeholders

Key Partners: Experience Leads, Workspace Strategy team, WE&O Facilities team, Communications representatives**, [NEW] JLL Business Services**

Stakeholders: Lines of business, functions, facilities management teams, design teams**, HR, ERGs, CAOs, contractors, senior leadership

Required Skills And Experience

Core Competencies

• A self‑motivated individual and leader, able to anticipate client’s needs
• Proven experience in change management, and project and stakeholder management, with the ability to manage multiple priorities across different markets, preferably within corporate real estate or workplace transformation initiatives
• Strong background in facilities management with understanding of day‑to‑day operational requirements
• Strong organization and administration skills, including attention to details.
• Able to perform in matrix organisation and experience in regional roles.
• Ability to demonstrate empathy, sensitivity and acumen to business and cultural landscapes across different markets, and strong customer service.
• Able to apply and practice Human‑Centred Design
• Able to demonstrate a proven track record of remotely leading multiple projects and programmes across multiple markets and showing leadership within a fast‑paced service delivery environment.
• Able to demonstrate the value and improvements experience‑led change can bring through collaboration with key stakeholders.
• Able to bring clarity, perspective, and oversight to WE&O and project teams
• Able to demonstrate excellent presentation, interaction, and written & verbal communication skills with a wide range of clients and stakeholders
• Ability to take ownership, and lead by example, including willingness to perform hands‑on tasks when required.
• Should have an excellent and positive "can do attitude" and a great team player and leader.
• Excellent written and verbal communication skills in English; proficiency in other languages is a plus.
• Proficient in data analysis and reporting, with the ability to translate insights into actionable strategies.

What We Expect From Our Colleagues

You will be part of delivering best‑in‑class workplace experiences long remembered by our clients, creating an environment that enhances productivity, collaboration, and well‑being in connected workspaces promoting inclusion and safety. This includes prioritizing health and safety through established protocols, reporting hazards/incidents (minimum two good catches per year), attending SAFER together workshops, and completing safety trainings within due dates.

You are responsible for leveraging expertise to find actionable insights from data, translating it into action and clearly communicating the "what", "so what", and "what now". By embracing curiosity, courage, and collaboration, you'll ensure data‑driven decisions meeting JLL and HSBC's strategic objectives.

You will support best‑in‑class sustainability solutions, promoting resource efficiency, environmental stewardship, and a culture of environmental responsibility that contributes to creating a more sustainable built environment for generations to come.