Centre Manager - MFI North

Bajaj Finserv Limited; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field-operations associate to conduct village surveys, source new customers, form JLG groups and promote financial literacy. You will manage documentation, coordinate disbursements, and drive collections in assigned locations.

The role requires strong on-ground engagement with borrowers, strict adherence to SOPs, and the ability to create daily task reports for Branch Manager review.

Responsibilities

• Conduct village surveys and prospecting in selected villages.
• Explain BFL MFI JLG product offerings to attendees of prospecting briefing.
• Source new customers in allocated locations, form JLG groups and promote financial literacy.
• Collect all information for sourcing, data entry/upload and validate documents on LOS; follow SOP.
• Coordinate with Branch Manager for approvals and Credit Ops officer at branch for disbursements as per process.
• Plan center meetings of customers; notify and ensure 100% participation; resolve queries and promote top ups/cross-sell.
• Ensure collections are done as per schedule; 100% deposition of recoveries per SOP.
• Carry out end-use monitoring of loans as per process.
• Maintain healthy, cordial relationships with borrowers and ensure 100% SOP compliance.
• Create a daily task plan and report to Branch Manager.
• Ensure recovery disposition reconciliation with Credit/Ops as per schedule.
• Maintain centre meeting discipline and code of conduct.

Job description

Job Summary

Responsible for village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain healthy customer relationships on ground in the location.

Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source new customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
• Plan center meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of Phone Number customers.
• Ensure collections are done from customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process.
• Maintain healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain centre meeting discipline, follow SOPs and code of conduct.

Major Challenges

• Quality sourcing and achieving targets as defined.
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers.
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio.