Senior Relationship Manager - MFI South

Bajaj Finserv Limited; Karnataka; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field officer to conduct village surveys, source new customers, form JLG groups, and monitor loan quality across a 450-500 customer portfolio. You will promote financial literacy, collect documents, and coordinate disbursements with branch teams.

The role emphasizes strict adherence to SOPs, daily task reporting, and ongoing relationship management with borrowers while ensuring timely collections and center meeting participation.

Qualifications

• Field-based microfinance operations experience.
• Ability to source customers and form JLG groups.
• Knowledge of loan documentation and data entry in LOS.
• Strong coordination with branch staff and Credit Ops.
• Portfolio management of 450-500 customers.
• Commitment to compliance and SOP adherence.
• Daily reporting to Branch Manager.

Responsibilities

• Conduct village surveys and prospecting to generate new customers.
• Source customers, form JLG groups, and promote financial literacy.
• Collect documents for sourcing and perform data entry in LOS.
• Coordinate approvals and disbursements with branch staff and Credit Ops.
• Plan and conduct center meetings with 100% borrower participation.
• Manage collections per center meeting schedule and ensure recoveries.
• Monitor end-use of loans and maintain compliant operations.
• Maintain healthy borrower relationships and compliance with SOP.
• Prepare daily task reports for the Branch Manager.
• Ensure recovery reconciliation with Credit and Ops.
• Ensure key metrics like lead-to-login are met.
• Maintain center meeting discipline and SOP adherence.

Skills

Village surveys

Prospecting

Customer relationships

Collections

Data entry

SOP compliance

Loan documentation

Tools

LOS

Credit Ops

Job description

Job Summary

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers.
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process.
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain centre meeting discipline, follow SOPs and code of conduct.

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio