Category Manager

Urban Company; Dehradun; On-site; INR 450,000 - 750,000; Full time

Job summary

Urban Company is seeking a Category Manager to lead partner onboarding, selection, training and ongoing performance in its category operations. The role involves end-to-end ownership of initiatives, problem solving, and driving process improvements to enhance partner quality and customer experience.

The position requires collaboration with marketing, technology and product teams to deliver multiple category and central level projects in a fast-paced environment.

Qualifications

• Onboarding of service professionals in the category, selection, training and escalation management of partners.
• End-to-end ownership of category initiatives including problem solving, analysis and process improvement.

Responsibilities

• Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
• Be part of projects that are focused on improving customer and partner experience.
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects.

Skills

Partner onboarding

Training & escalation

Data analysis

Cross-functional collaboration

Job description

Job Title: Category Manager

About Urban Company

Urban Company is Asia’s largest home services platform, connecting millions of customers with trained professionals across categories such as cleaning, beauty, appliance repair, and more. We are building a high-performance, inclusive organization and are looking for passionate talent partners to help us scale with quality.

About the Role & Team

• Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
• This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
• Support Business Heads in BAU category management activities related to partner performance

What you’ll do:

• Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
• Be part of projects that are focused on improving customer and partner experience
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects

What we're looking for:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months - 2 years of work experience
• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems.
• Hustle and get things done attitude

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.