Care Team Specialist

CTI; Maharashtra; On-site; INR 240,000 - 380,000; Full time

Job summary

Conference Technologies, Inc. is seeking a Care Team Specialist for our Pune location. This role supports sales, technical, and accounting staff to deliver a fantastic customer experience and liaises with customers to understand service needs.

You will work with a friendly, dependable team, have 1–2 years of corporate or administrative experience, and demonstrate strong verbal and written communication. Training and support will be provided to help you succeed.

Qualifications

• Minimum high school degree required.
• Minimum 1–2 years of corporate or administrative experience.
• Customer service experience required.
• Ability to work independently across time zones with some overlap to US hours.
• Positive, dependable, and enthusiastic attitude toward helping customers.

Responsibilities

• Consult with customers to understand challenges and objectives.
• Acts as the liaison between customers and internal teams, ensuring the client’s requirements are met and the partnership will continue.
• Ability to positively control conversations and get the client’s commitment to CTI.
• Proactively offer ideas and insights to improve customer experience.

Skills

Customer service experience

Verbal and written communication

Education

High school degree

Job description

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an Care Team Specialist for our Pune location whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Our Inside Customer Care Team Specialists are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable, personable, and enthusiastic about speaking with our customers. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

What are your responsibilities?

Responsibilities

These responsibilities will give you an idea, but not a full picture of what you will do as a Customer Care Team Specialist as we work to embrace and capitalize on our employees’ strengths:

• Consult with customers to understand their challenges and objectives to fully understand service needs
• Acts as the liaison between customers and internal teams, ensuring the client’s requirements are met and the partnership will continue.
• Ability to positively control conversations and get the client’s commitment to CTI
• Proactively offer ideas and insights to improve customer experienceAnd other duties as assigned

We Value Our Culture Above All, And Applicants Who Merely Want To Punch In Their Timecards Every Day Are Not What We Are Looking For. If You Have The Following Traits, You Might Be What CTI Is Looking For

• You are willing to fearlessly embrace company culture.
• You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
• You have strong verbal and written communication skills, and can be the face of our company to our clients.

Does experience count?

• Minimum high school degree required
• Minimum 1-2 years of corporate or administrative experience required
• Customer service experience required
• Ability to work independently and flexibly across time zones, with reliable overlap to U.S. business hours.
• A positive, dependable, and enthusiastic attitude toward helping customers and solving problems.

Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.