Campaign Operations Associate, GSS Campaign Operations, Prime Video

Prime Video & Amazon MGM Studios; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

ADCI - Tamil Nadu is seeking a GSS Campaign Operations Associate to build campaigns for Amazon Prime Video using marketing tools and SOPs. You will deliver campaigns on time with quality and adapt to changes in processes, updating workflow trackers daily.

The role requires flexibility to work on rotational shifts and contributes to process excellence through Kaizens and root-cause analyses. You will monitor KPIs, SLA, and productivity, alert SMEs, and maintain high-quality standards while

Qualifications

• Ability to fulfill objectives and meet KPI criteria (SLA, productivity, quality).
• Ability to work on resolving customer-facing trouble ticketing with 100% SLA and quality.
• Comply with SOP and follow manager directions to ensure task quality.
• Identify errors in SOP content and coordinate with SMEs for corrections.
• Contribute towards process enhancement by automation ideas/Kaizens (1 Kaizen/4 JDIs per year).

Responsibilities

• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets.
• Alerts managers/SMEs on problems or concerns in a proactive manner.
• Meets the daily goals on tasks allocated.
• Resolve customer-facing trouble ticketing processes with 100% SLA and quality.
• Comply with SOP and reach out to SMEs for corrections.
• Contribute to process enhancements with automation ideas/Kaizens.

Skills

KPI targets

SLA targets

Quality targets

Process improvement

Kaizens

Root cause analysis

Proactive alerts

Job description

DESCRIPTION

Amazonians are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a GSS Campaign Operations Associate, you will be working on building campaigns for Amazon Prime Video by using the various marketing tools, operations workflows and following the Standard Operating Procedures (SOP). You will be responsible for delivering the assigned campaigns on time with the right quality. You will also be responsible to learn and adapt to the new features and changes in the processes and following the SOP while creating campaigns. In this role, you will also be responsible for updating the workflow tools and trackers to keep track of daily tasks. This role will need flexibility to work on rotational shifts as per business requirements.

Operations

• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated

Quality And Process Excellence

• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis

Key job responsibilities

• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated

Quality And Process Excellence

• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis

BASIC QUALIFICATIONS

• Ability to fulfill objectives and meet Key Performance Indicators (KPI) criteria for business, such as SLA, productivity, and quality targets

PREFERRED QUALIFICATIONS

• Ability to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Identify errors in the SOP content and reach out to the Subject matter experts for correcting the SOP.
• Contribute towards process enhancement by offering automation ideas/Kaizens.
• Deep dive to provide inputs while doing root cause analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI - Tamil Nadu

Job ID: A10551684