Call Centre Manager (Political Research Domain)

DesignBoxed; Mohali; On-site; INR 900,000 - 1,500,000; Full time

Job summary

DesignBoxed in Mohali, India is seeking an experienced Call Centre Manager to lead our political research operations hub. The role requires managing large teams of callers, ensuring high-speed output and data authenticity for regional campaigns.

You will oversee end-to-end operations, train supervisors and interviewers in Hindi and Punjabi, and drive daily dashboards and strategic reporting for senior leadership. This is a full-time, on-site position in Mohali.

Qualifications

• 5–8 years of call centre/ops leadership experience.
• Experience in political polling or survey operations preferred.
• Strong data integrity and compliance mindset.

Responsibilities

• Operations Management: Lead end-to-end call centre operations dedicated to political polling, voter surveys, and public opinion tracking from the Mohali regional facility.
• Team Leadership & Training: Manage, mentor, and supervise a large team of shift supervisors, quality analysts, and telephone research interviewers operating in Hindi and Punjabi.
• Target & Output Tracking: Monitor daily calling metrics, survey completion rates, sample size targets, and conversion benchmarks to align with shifting campaign timelines.
• Data Quality & Compliance: Ensure survey integrity, verify audio recordings, prevent data fabrication, and maintain compliance with research guidelines.
• Script & Brief Deployment: Ensure callers accurately understand and execute complex political questionnaires and prompts in Hindi and Punjabi.
• MIS & Reporting: Generate daily dashboards, performance scorecards, and high-level analytical reports for campaign strategists.
• Infrastructure & Tech Oversight: Coordinate with IT and telecom vendors to maintain dialer software, telephony infrastructure, and data storage.

Skills

Hindi

Punjabi

Team Leadership

Quality Assurance

Job description

Call Centre Manager (Political Research Domain)

5-8

Full-Time

About the Role

ROLE OVERVIEW

We are looking for an experienced and results-driven call center manager to lead our political research and survey operations hub in Mohali. The ideal candidate will oversee large teams of telephone researchers and callers, ensuring high-speed output, strict data authenticity, and precise execution of political polling briefs across regional campaigns.

Responsibilities

KEY RESPONSIBILITIES

Operations Management: Lead end-to-end call centre operations dedicated to political polling, voter surveys, and public opinion tracking from the Mohali regional facility.

Team Leadership & Training: Manage, mentor, and supervise a large team of shift supervisors, quality analysts, and telephone research interviewers operating in Hindi and Punjabi.

Target & Output Tracking: Monitor daily calling metrics, survey completion rates, sample size targets, and conversion benchmarks to align with shifting campaign timelines.

Data Quality & Compliance: Collaborate closely with Quality Auditors to ensure survey integrity, verify audio recordings, prevent data fabrication, and maintain 100% compliance with research guidelines.

Script & Brief Deployment: Ensure callers accurately understand and execute complex political questionnaires, regional narratives, and tracking prompts in Hindi and Punjabi.

MIS & Reporting: Generate daily operational dashboards, performance scorecards, and high-level analytical reports for campaign strategists and senior leadership.

Infrastructure & Tech Oversight: Coordinate with IT and telecom vendors to maintain uninterrupted dialer software, telephony infrastructure, and secure data storage systems.