Call Center Executive

Lead Hr Services; Chennai District; On-site; INR 167,000 - 279,000; Full time

Job summary

Hyundai Mobis Thodukadu Tiruvallur is seeking a Call Centre Executive (Off Roll). The role requires handling inbound and outbound calls, with a focus on clear Hindi communication and quality service.

You will log interactions, coordinate with internal teams, and strive to meet daily targets while maintaining data confidentiality. Candidate must be male, comfortable with basic English/Tamil and willing to work in rotational shifts.

Qualifications

• Hindi speaking is mandatory and must communicate clearly.
• Good communication skills in Hindi and basic English/Tamil.
• Basic computer knowledge including MS Office and email usage.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Communicate effectively with Hindi-speaking customers.
• Resolve customer queries and provide accurate information.
• Record customer interactions in the system.
• Coordinate with internal teams for issue resolution.
• Maintain high levels of customer satisfaction.
• Follow company call handling procedures and quality standards.
• Achieve daily call handling and performance targets.
• Handle customer complaints politely and ensure timely follow-up.
• Maintain confidentiality of customer information.
• Prepare daily call reports and update records.

Skills

Hindi language

Communication skills

Data entry

Tools

MS Office

Email

Job description

Role & responsibilities

Position: Call Centre Executive (Off Roll)

Company: Hyundai Mobis Thodukadu Tiruvallur

Role Type: LEAD Role

Gender: Male Candidates Only

Language: Hindi Speaking is Mandatory

Location

Thodukadu

Key Roles & Responsibilities

Handle inbound and outbound customer calls professionally.

Communicate effectively with Hindi-speaking customers.

Resolve customer queries and provide accurate information.

Record customer interactions in the system.

Coordinate with internal teams for issue resolution.

Maintain high levels of customer satisfaction.

Follow company call handling procedures and quality standards.

Achieve daily call handling and performance targets.

Handle customer complaints politely and ensure timely follow-up.

Maintain confidentiality of customer information.

Prepare daily call reports and update records.

Adhere to company policies, attendance, and shift schedules.

Requirements

Hindi speaking is mandatory.

Good communication skills in Hindi and basic English/Tamil.

Basic computer knowledge (MS Office, Email, Data Entry).

Willingness to work in rotational shifts.

Positive attitude and good customer service skills.

Male candidates only.

Preferred candidate profile

phone : [phone] v. yoga Sri