Call Audit / Quality Analyst

QHT Clinic; Haridwar; On-site; INR 300,000 - 420,000; Full time

Job summary

QHT Clinic in Haridwar / Gurgaon is seeking a Call Audit / Quality Analyst with 6 months to 1 year of experience in call auditing. You will audit inbound and outbound calls, assess quality, and ensure compliance with SOPs.

The role requires strong listening, analytical, and communication skills, attention to detail, and the ability to meet deadlines. Healthcare experience is a plus, with responsibilities to provide feedback and maintain audit reports.

Qualifications

• 6 months to 1 year of experience in call auditing / quality analysis.
• Healthcare or clinic background is a plus.
• Strong listening, analytical, and communication skills.

Responsibilities

• Audit recorded inbound and outbound calls for quality, accuracy, and compliance.
• Evaluate communication skills, call flow, and adherence to SOPs.
• Provide constructive feedback to calling teams for performance improvement.
• Maintain audit reports and quality documentation.
• Identify gaps, trends, and areas for process improvement.
• Ensure high standards of patient experience and service quality.

Skills

Listening and communication

Analytical thinking

Attention to detail

Communication

Tools

QA scorecards

Call monitoring tools

Reporting tools

Job description

Job Title

Call Audit / Quality Analyst

Company

QHT Clinic

Job Type

Full-Time

Work Mode

Haridwar / Sec.62-Gurgaon

Experience

6 months to 1 year in Call Auditing / Quality Analysis

Work Schedule

• 9-hour shift
• 6 working days per week

Job Responsibilities

• Audit recorded inbound and outbound calls for quality, accuracy, and compliance
• Evaluate communication skills, call flow, and adherence to SOPs
• Provide constructive feedback to calling teams for performance improvement
• Maintain audit reports and quality documentation
• Identify gaps, trends, and areas for process improvement
• Ensure high standards of patient experience and service quality

Requirements

• Strong listening, analytical, and communication skills
• Attention to detail and ability to meet deadlines
• Basic knowledge of call quality parameters and reporting tools
• Healthcare or clinic background is a plus

Preferred Skills

• Experience in healthcare, clinics, or service-based industries
• Familiarity with QA scorecards and call monitoring tools

Skills: call flow,clinic,communication skills,basic,skills,audit reports,auditing,communication,healthcare