Cabin Crew Hiring Drive - Kochi

SNV Aviation; Ernakulam; On-site; INR 260,000 - 520,000; Full time

Job summary

Akasa Air is seeking cabin crew to deliver exceptional onboard service, ensuring safety and comfort for every passenger. You will adhere to SOPs, stay updated on regulations, and promote the Akasa Air experience while driving inflight sales.

Candidates must be Indian nationals with valid passport and be medically fit per DGCA, with 10+2 education and fluency in English and Hindi. Freshers are welcome; travel and shifts are required.

Qualifications

• Indian Nationals with Valid Passport, PAN Card and Aadhar Card.
• Age Limit: 18–28 years for freshers; up to 35 years for experienced crew.
• Minimum Education – 10+2 (Class 12th).
• Must be medically fit as per DGCA.

Responsibilities

• Strictly adhere to SOPs per Government, DGCA and Company Manuals.
• Maintain current knowledge of rules and procedures for aircraft operations.
• Conduct inflight sales and promote the Akasa Air experience to customers.
• Ensure service delivery is organized and meets customer expectations.
• Attend to customers needing special assistance with mobility or infants.

Skills

English

Hindi

Customer service

CRM usage

Education

10+2 (Class 12th)

Job description

To provide excellent service to customers while ensuring their safety, security and comfort throughout the flight.

Key Responsibilities:

• Strictly adhere to and remain conversant & compliant to set standard operating procedures as per the Government, DGCA and in Company Manuals
• Maintain current knowledge of rules and regulations and procedures for the operations of the aircraft. Keep abreast with the latest safety & service circulars / notices / procedures / campaigns & promotions.
• Responsible for validity of mandatory and regulatory trainings & documents, their timely issue, renewal and extension.
• Responsible to conduct inflight sales and continuously increase ancillary revenue. As a salesperson, you must always promote the airline as a brand and share various options available to the customer, thereby ensuring the Akasa Air Experience is demonstrated, Customer’s overall experience is enhanced.
• Ensure service delivery is efficiently organized and consistently delivered by crew to meet and exceed customer expectations. Finesse and presentation are of paramount importance. Pay special attention to customers requiring special assistance with reduced mobility, elderly, un-accompanied minors, mothers with infants / children.
• Make every effort to see that the customer is comfortable and always show that you care for them. Always maintain a high level of enthusiasm and your passion for customer care must be visible to all.
• Take a detailed galley handover and ensure all sales stock, pre-booked meals and other catering uplifts are as per catering documents.
• Maintain good public relations in the cabin by engaging positively & proactively with the customers (Be the Brand Ambassador).
• Ensure On-Time Performance is maintained.
• Maintain a high level of self-discipline at all times when on duty and strictly adhere to the cabin crew code of conduct. Ensure the focus is on customer safety, security and comfort.
• Responsible for checking, safeguarding and return of all company equipment and unused catering supplies. Responsible for the cleanliness & tidiness of aircraft cabin, lavatories and galleys. Monitor the cabin throughout the flight.
• Responsible to report all issues / discrepancies / non-compliances / cabin & galley defects to the Inflight Manager.
• Make all relevant announcements as defined in the Announcement book (if approved as per announcement ratings)
• Complete all pre-flight and post flight duties.
• Recommend changes with regards to service delivery / design / enhancement of service / product, reducing wastage based on customer / crew feedback. Take pride in improving processes and bringing in cost reduction / efficiency.
• Practice effective CRM to ensure coordination with the cockpit crew and other related departments (Airport Services, catering, security). Go beyond the call of duty in assisting colleagues.

Requirements:

• Indian Nationals with Valid Passport, PAN Card and Aadhar Card.
• Age Limit: For freshers with no past flying experience is 18 to 28 years.
• Age Limit: For Experienced crew, up to 35 years
• Minimum Education – 10+2 (Class 12th), must be fluent in English and Hindi.
• Must be medically fit as per DGCA.
• BMI range for female 18 – 23 and for male 18 - 25.
• No visible tattoo/marks.
• The nature of your job will require travel, working for long hours and in shifts.

Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded. Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to [e-mail] for appropriate action.