C4C Functional Consultant

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

PradeepIT Consulting Services Pvt Ltd is seeking a skilled SAP C4HANA consultant to analyze, refine, and deliver features for CRM-driven business processes in Sales, Service and Marketing. You will run requirements workshops, design solutions, and demonstrate sprint outcomes to stakeholders.

You will work with Atlassian tools (JIRA, Confluence) in an Agile/Scrum environment, manage workshops, and help tailor SAP CX to client needs, including integration with SAP/C4HANA and other systems.

Qualifications

• Deep knowledge of CRM processes across sales, service and marketing.
• Experience in requirements workshops and solution design.
• Experience with SAP C4HANA and SAP CX integration.

Responsibilities

• Refine requirements into features, user stories and acceptance criteria.
• Develop user stories with testing requirements and acceptance criteria.
• Conduct sprint demos with stakeholders to validate solutions.
• Manage design workshops and requirement gathering with customers.
• Build and extend SAP CX platform to meet customer needs.
• Coordinate integration with SAP C4HANA and other systems.

Skills

CRM in Sales

CRM in Service

CRM in Marketing

Tools

JIRA

Confluence

Job description

Good Knowledge of Sales and Marketing Business Processes, E-Commerce Business Processes, Service Business Processes and Integration Knowledge of Supply Chain and Logistics.
Analyze and refine requirements for delivering the necessary features and functionalities in SAP C4HANA
Develop user stories including appropriate acceptance criteria and testing requirements Conduct Sprint Demos with business stakeholders to ensure developed solutions satisfy the business requirements.
Management of the design and requirement gathering workshops with the customer.
Build and extend SAP CX as a platform to meet customers requirement
Refining customer requirements in terms of features, user stories, and acceptance criteria to prepare for future sprints.
Demonstrating the sprint releases to the customer.
Experience in working with Atlassian toolsets (JIRA, Confluence) used for Agile Project management
Run the workshops and training sessions
Experience in Agile/Scrum Methodology and Working, Sprint Planning, Burn-down chart and other aspects
Ensuring excellent communication and collaboration between all internal and external teams

• In depth knowledge of CRM business processes in Sales service and
  Marketing
• Experience in conducting requirements gathering workshops and solution
  design
• Experience on scoping and Fine-tuning the SAP C4HANA solution
• Experience in Key user tools and screen adaptations
• Experience in creation of Org structure, Material and customer data
• Exposure to Integration set up with various SAP/Hybris and non-SAP
  systems
• Experience in customizing and tailoring the reports as per customer
  requirements
• Exposure to SAP C4HANA implementation methodology and deployment options