[C]-Specialist - F&A - AP - Level 4

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Genpact is seeking a Contractor F&A - AP in Bengaluru to perform accounts payable activities and manage day-to-day operations. You will handle escalations, support SLA/KPI reporting, and collaborate with global training teams to deliver trainings.

The role involves leading a team and driving transformation initiatives within a hybrid work setup. As part of Genpact, you will contribute to AI-driven finance workflows, participate in client calls, and ensure adherence to procedures and timely

Qualifications

• KPI reporting and SLA management experience required.
• Strong English language skills (Advanced / C1).
• Ability to manage and train a team in a hybrid work environment.

Responsibilities

• Perform AP activities and manage day-to-day operations.
• Handle escalations and decision-making on AP issues.
• Report SLA/KPI metrics and ensure adherence.
• Identify training needs and deliver trainings with global support.
• Lead and manage the AP team.
• Collaborate with client calls and drive process improvements.

Skills

KPI Reporting

SLA Management

Team Management

English (Required)

Job description

Contractor F&A - AP

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Perform AP activities.
• Handle escalations, resolution and decision-making.
• SLA & KPI reporting and adherence.
• Identify training needs and deliver trainings with support from global training team.
• Team management.
• Tracking to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
• Responsible to communicate and address issues on delivery to Operation Manager
• Daily communicate with client and participate in the established calls and meetings with the retained organization
• Ensure team's adherence to procedures and policy guidelines
• Execute transformation initiatives
• Lead team and drive projects on the schedule

Qualifications

• Certifications
• Required Skills: KPI Reporting, SLA Management, Team Management
• Language: English (Required)
• Language Proficiency - Advanced - C1
• Additional Job Location -
• Job Type: Regular
• Master Skill List - Contingent Workers, F&A - AP
• Remote Type - Hybrid
• Work Shift - Day Job (India)

Why join Genpact?

• - Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• - Make an impact - Help global enterprises solve business challenges that matter
• - Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• - Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• - Thrive in a values‑driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.