BY System Admin

Tech Mahindra

Pune District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

A leading IT services company in Pune is looking for an Assistant Manager - IT Operations & Infrastructure. The role entails managing system configurations, supporting end-users, and ensuring security compliance. Candidates should possess expertise in system integration and troubleshooting and have a proven background in documentation and training. This full-time position offers dynamic challenges in the tech industry.

Qualifications

Expert in system integration and WMS configuration.
Strong troubleshooting skills with high system availability expertise.
Experience in documentation and training material development.

Responsibilities

Configure and maintain WMS environments as per specifications.
Collaborate with teams for system integrations.
Provide technical support to end-users and troubleshoot errors.
Document processes and develop user manuals.
Conduct system audits to ensure data integrity.

Skills

System Configuration & Maintenance

Technical Support & Troubleshooting

System Integration

Process Improvement

Documentation & Training

System Audits & Security

Job description

Key Responsibilities

System Configuration & Maintenance: Build new WMS environments per BY specs, implement all code and configure the WMS to meet operational requirements, system settings. Work with other teams’ network, DBA, security to make sure system is up and operational.
System Integration: Collaborate with IT and other departments to integrate the WMS with other business systems, such as ERP, MBOX, Middleware, data warehouse, WCS, etc.
Technical Support & Troubleshooting: Provide expert-level support to end-users, address system issues, and troubleshoot errors to ensure high system availability and performance. Respond to system monitoring alerts and take necessary actions.
Install hot fixes / internal/external rollouts / patches: Work closely with change control manager and software vendors to ensure fixes, patches and install in various environments. Ensure SDLC is followed, and only approved installs are implemented. Keep track of installs/environments patched. Support server teams when due for patches/maintenance.
Documentation & Training: Develop and maintain comprehensive documentation, including SOPs, user manuals, and training materials for system support.
Annual Disaster Recovery Tests: As part of compliance work with DBA to complete annual DR tests and all related compliance documentation.
Annual/required DB Refreshes: Work with DBA’s to complete annual system refreshes or as requested by testing teams/other projects.
System Audits & Security: Conduct regular system audits to ensure data integrity and accuracy and implement any required security measures to protect warehouse data and ensure compliance.
Process Improvement: Work with operations leaders to review current processes and identify areas for optimization and standardization to drive efficiencies.